# Answering a call

You can answer both ACD call and direct calls using Avaya one-X Agent. ACD calls occur when a customer dials a number associated with the contact center; the ACD server routes the dialed number to the agent ID (agent extension number). Direct calls occur when you receive a call at the station extension number from extensions within the contact center or from outside the contact center through Communication Manager.

You can choose to answer both ACD calls and direct calls manually or automatically. The procedure to answer calls in different modes is described below.

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