# Changing the agent work status

You can set the agent status to Ready or Auxiliary modes. The Ready state indicates that you are available for ACD calls and the Auxiliary state indicates that you are not available for ACD calls.
Important

Always refer to the agent status (on the top bar) to monitor your work status so that you are available for ACD calls. The ACD server routes calls to your extensions only if you have set the agent status to Ready and closed all work items to get a new ACD call. If you have set the agent status to Auxiliary, or Logged Out modes, the ACD server will not send any ACD calls to your extension until you change your status back to Ready.

You can control your status and your availability for accepting ACD calls. For example, if you want to leave your station for lunch or if you need time after a recently concluded call, you can make yourself temporarily unavailable for the new ACD calls.

Perform any one of the following actions:

- If you want to accept ACD calls, on the top bar, click Agent Status > Ready.

  The system changes the agent work status to Ready on the status bar indicating that you are ready to accept ACD calls.

- If you do not want to take ACD calls, on the top bar, click Agent Status > Auxiliary and choose the appropriate reason code from the list, if available.

  The system changes your agent work status to Auxiliary with the associated reason code with the current state on the status bar indicating that you are not ready for ACD calls. If you change your agent state while on a call, your state will change only after you release the call.

- If you want to logout from the ACD service, on the top bar, click Agent Status > Log Out and choose appropriate reason code from the list, if available.

  The system logs you out from the ACD service and changes the agent work status to log out with the associated reason code on the status bar indicating that you have signed out from the ACD service.

The option to configure the default agent status to Auto-Ready or Manual-Ready is available in the Work Handling panel.

Related information
Work Handling panel field descriptions
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