# License requirements

Avaya controls the use of Avaya one-X Agent and the optional Avaya Video Telephony Solution through licenses. You must purchase licenses for these products in order to use them.

## Avaya one-X Agent license requirement

Before installing Avaya one-X Agent, ensure that the system administrator has registered Communication Manager with the required number of Avaya one-X Agent registration licenses.

You can use different types of users, namely, agents, non-agents, and supervisors to access the Communication Manager features. Based on the user type, the system grants a user access to a particular User Type, then that user will have access to all the features associated with that user type, unless they are further restricted through Communication Manager. If a user does not intend signing on to the ACD as an agent, but wants the features of Avaya one-X Agent, the user can use a Non-Agent license type.

## Avaya Video Telephony Solution license requirements

Avaya Video Telephony Solution is an optional Avaya one-X Agent feature that is controlled in the Communication Manager RFA license. You only need this license if you are using the Avaya one-X Agent video feature. Avaya one-X Agent supports video only in the H.323 mode. Each Avaya one-X Agent station administered on Communication Manager requires one RTU License for the Maximum Video Capable Avaya one-X Agent Endpoints feature. These licenses are included in all Communication Manager RFA licenses.

For more information on license, refer to the Licensing section of Avaya one-X Agent Overview guide.

©2011, Avaya Inc. All Rights Reserved.