# Work Options menu

The Work Options menu is available in conjunction with the Text Input function menu. The Work Options menu performs multiple functions based on contexts, such as, searching contacts, initiating a call, conferencing, and transferring a call.
Note

As you type a character, characters matching the result dynamically appear in the Contact List window or the Contact Logs window based on your selection.

The following are the available in the Work Options menu:

Button | Name | Description
--- | --- | ---
| Search Contacts | The default state of the text input field is searching contacts from the Contacts window. You can view the following prompts in the Text Input field on a mouse rollover depending on the context: Search Contacts: Use this option when you are searching contacts in the Contacts window. Search Call Log: Use this option when you are searching call logs in the Contact Logs window. For details, see Finding a contact.
| Initiate Call | This button allows you to make a new call. For details, see Making a call from the Text Entry field.
| Conference | This button allows you to initiate a conference. For details, see Making a conference call.
| Initiate IM | This button initiates an IM interaction with valid IM ID provided in the adjacent Text input field.
| Transfer Call | This button allows you to transfer an active call to a supervisor or an agent in the contact list. For details, see Transferring a call.

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