# Answering a video call

## Prerequisites

- Web camera with microphone connected to the USB port of your personal computer.

- Preferred Camera is set to Auto in Agent Preferences > Video > Advanced.

Use the following steps to answer a video call from a customer outside the contact center or from an agent in the contact center.

1. When the system recognizes an incoming video call, Avaya one-X Agent rings with the corresponding icons in the Work List window indicating a call.
2. Answer the call by performing the steps in Answering a call.

   The system displays the Video window with live images of the participant.

## Example

©2011, Avaya Inc. All Rights Reserved.