# Removing existing software

If you are using the Avaya softphones with video, and if you plan to use Avaya one-X Agent with video, then you must remove the following Avaya software from your personal computer before installing Avaya one-X Agent:

- Avaya IP Softphone

- Polycom Via Video

Note

If you are not using the Avaya softphones with video on your personal computer, you can skip this section.

## Prerequisites

Before removing the Avaya IP Softphone software, record the following information. You will need this information when you install Avaya one-X Agent:

- Your IP Softphone call server address

- Your IP Softphone login

- The password for your extension

1. In Windows Control Panel, select Add or Remove Programs.
2. Follow the standard process for removing programs from Windows.

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