# Work Log panel field descriptions

The Work Log panel contains the following controls:

Name | Description
--- | ---
Log Incoming Calls Log incoming calls | Select this option to record all incoming calls in the Work Log window.
Log Outgoing Calls Log outgoing calls | Select this option to record all outgoing calls in the Work Log window.
Log Incoming IMs Log incoming IMs | Select this option to record all incoming IM interactions in the Work Log window.
Log Outgoing IMs Log outgoing IMs | Select this option to record all outgoing IM interactions in the Work Log window.
Log Incoming TTYs Log incoming TTYs | Select this option to record all incoming TTY interactions in the Work Log window.
Log outgoing TTYs Log outgoing TTYs | Select this option to record all outgoing TTY interactions in the Work Log window.
Save Transcripts | Select this option to save the transcript of the respective interaction. You can view the transcripts from the Work Log window.
Days to keep contact records in history | Specify the number of days for the system to keep the records in the Work Log window.
Number of contacts per screen | Specify the number of logs you want to view in the Work Log window at a time.
Clear History | Click this button to clear all records from the Work Log window.

Related tasks
Adding a contact from the Work Log window
Removing the work log records
Viewing additional log details
Viewing the Work Log window
Searching a work log using the Advanced Search window
Finding a work log record
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