- abbreviations menu
- Abbreviations tab field descriptions
  - TTY abbreviations
- accepting an incoming work item
- action bar
- adding screen pops
- additional information
- ad hoc call transfer
- adjusting video quality
- administering
  - Desk Phone settings
  - My Computer settings
  - Other Phone settings
- administration using XML
- Adobe Flash error
- advanced audio field descriptions
- advanced search
  - advanced search option
  - filtering contact
- advanced video field descriptions
- after-call work
  - auto-complete
  - completing the work
  - follow-up
- agent coaching
- agent controls
- agent greetings
  - activating
  - changing
  - editing
  - enabling
  - modifying
  - steps
- agent greetings panel
- agent login panel
- agent logout
- agent preferences
- Agent Preferences
  - Instant Messaging
- agent preferences and control
- agent profile
- agent remote logout
- agent settings
- agent status description
  - auxiliary
  - ready
  - sign out
- alternate server addresses
- alternate server list panel
  - field descriptions
- announced transfer
- answering a call
  - auto accept
  - automatically
  - in manual accept
  - manually
- answering a video call
- answering TTY calls
- application controls
- architecture overview
- audie files
- audio
- audio monitor
- audio monitor dialog box descriptions
- audio panel
- authorization code
- auto-hold
- auxiliary
- barge in
- basic audio field descriptions
- basic video field descriptions
- blind transfer
- by call transfer
  - by text messaging
  - by video
  - by voice
- call and contact features
- call confirmation window
- call control
- call drop
  - hang-up
- caller information
- call forwarding
- call handling
- call handling panel
- call history
- call hold
- calling supervisor
- call logs
- call related issues
- call transfer
- carrier code
- changing answer settings
  - to auto accept
  - to manual accept
- checklist
- click to dial
- click to IM
- closing one-X Agent
- closing the video window
- closing work items
  - call wrap
- coaching agent
- cold transfer
- common control buttons
  - audio monitor
  - mute button
  - play agent greetings button
  - stop agent greetings button
- common tasks
- conference
  - consultative
  - direct
- conferencing a call
- configuration
- configuration features
- configuration using XML
- configuring
  - contact
  - incoming TTY appearance
  - outlook contacts
  - reason codes
  - video settings
- configuring IM settings
- configuring incoming message appearance
- configuring station settings
  - auto answer support
  - for My Computer configuration
  - for Other Phone configuration
- configuring the agent settings
- consultative conference
- consulting
  - contacts
  - switching between calls
  - using contact list
  - using speed dial
  - using text entry field
  - with an agent
  - with supervisor
- contact
  - adding contact
  - adding from public directory
  - contact lists
  - from Outlook Contacts
  - from public directory
  - importing a contact
  - viewing
- contact center
- contact details
  - changing
  - dialog box
  - editing
  - modifying
- contact list
- contact list issues
- contact log
- contact log panel
- contact management
- creating an agent greeting
- customizing dial pad buttons
  - adding
  - removing
- customizing display
- customizing fields
- customizing the installation
- defining
  - an LDAP service
  - a public directory
- definingagent profile
- defining incoming call appearance
- defining reason code
  - auxiliary reason code
  - log out reason code
- defining TTY display
- defining work codes
  - work code
- defining work handling options
- deleting
- deleting a phone number
- deleting call log
- deleting directory
- deleting greeting
- desk phone login
- desktop integration panel
- dialing rules
- dialing rules panel
  - advanced
  - basic
- dialpad
- dialpad panel
- dialpad window
  - button descriptions
- direct conference
- directory
- Directory
- Directory issues
- directory panel
- direct transfer
- display button toolbar
- documentation
- DPE support
- dropping a TTY call
- DSCP tagging
- end desktop sharing
- ending a TTY call
- ending IM
- entering an active call
- event logging panel
- event logs
- exiting as an agent
- exiting one-X Agent
- FAC
- features
  - call hold
  - call transfer
  - conference call
  - contact list
  - dialpad
  - speed dial
  - video
  - voice mail
- features based on configuration
- features for various configurations
- feature table
- field descriptions
  - IM panel
- find
- Flash error
- Flash settings
- follow-up work
- follow up work mode
- from Avaya one-X Communicator
- from Microsoft Office Communicator Server
- full-consult
- function menu
- getting started
- greeting triggers
  - activation criteria
- greeting triggers panel
- handing phone calls
- handling TTY calls
- hang up a TTY call
- hold
- IM
  - features
  - general tab
  - Presence features
- image files
- IM Consult
- IM contacts
- IM on voice call
- importing contacts
- IM related
- IM settings
- IM window fields
- incoming
  - work item
    - accepting a call
- incoming work item
- initial administration
- initial configuration
- initiating a video call
- installation overview
- installing
  - polycom video
- installing Avaya one-X Agent
  - silent mode
- installing manually
- Instant Messaging
  - alerts
  - Instant Messaging
    - alert field descriptions
    - Responses field descriptions
  - responses
- introduction
- languages supported
- launch application
  - launching
- launch application menu
- launch applications panel
- launching one-X Agent
- launch item
  - adding
  - creating
  - deleting
  - rearranging
  - removing
- LDAP
- legal notices
- licensing
  - call hold
  - call transfer
  - conference call
  - contact list
  - dialpad
  - speed dial
  - video
  - voice mail
- log
- log files
- logging from a Desk Phone
- logging from a personal computer
- logging levels
- logging off an agent
- logging out
- login
- login panel
- log out
- main window
  - action bar
  - top bar
  - work list
- making a call
  - contact list
  - predictive dialing
  - text input field
  - using dialpad
  - using speed dial
  - work log
- making calls
- management
- managing
  - phone numbers
- manual-hold
- manual installation
- media appearance states
- media files
- message appearance settings
- message waiting indicator
- modes
  - Desk Phone
  - My Computer
  - Other Phone
- mute
- mute video
- muting or unmuting the video
- my computer setting
- Network
- network connection
- new features
- new work item
- notices, legal
- observe agent
- observing agent
  - start
  - stop
- one-X Agent registration
  - with Communication Manager
- online help Issues
- optimizing performance
- optimizing video performance
- other issues
- Other phone settings
- outgoing call
- outlook contacts
- outlook contacts field descriptions
- overview
  - Communication Manager
- pending logout
- phone display
- phone number
  - adding
  - modifying
- phone number panel
- phone settings
- placing a call
- play agent greetings on switcher
- playing agent greetings
- preview video
- product co-residency
- product documentation
- profiles field descriptions
- public directory
- putting a call on hold
  - auto hold
  - manual hold
- quick alert
- ready
- reason code
- reason codes
- reason codes panel
- receiving calls
- recording a greeting
- registering with Communication Manager
- registration
- releasing
- releasing calls
  - closing a call
  - ending a call
- remote agent logout
- remote web camera acquiring
- remove
- remove agent greeting
- remove public directory
- remove work log
- removing
  - in interactive mode
- removing existing software
- repairing
- requirement
  - C-LAN circuit pack
  - IP Media Processor circuit pack
- requirements
  - AVTS
  - communication manager
  - enterprise
  - hardware
  - license
  - software
  - video
- retrieving a call on hold
- screen pop
  - deleting
  - editing
  - modifying
  - removing
- screen pop panel
- screen pops
- searching
  - a contact
  - a telephone number
  - filtering a contact
  - filtering contact
  - for a contact
  - for a telephone number
- secondary windows
- security
- sending instant message
  - from text input field
- sending instant messages
  - MOC contacts
  - to contact list members
  - to work log members
- sending quick alert
  - service observing agent
  - to a group
  - to individual agents
- service observing
- service observing work item
- setting
- setting screen pops
- sharing applications on desktop
- sharing desktop
- sharing media files
- standard installation
- starting desktop sharing
- starting one-X agent application
- stop IM
- stopping IM interaction
- supervised transfer
- supervisor
- supervisor features
- switcher II support
  - for desk phone
  - for other phone
- system administration
- system administration and control
- system health
- system message description
  - agent name
  - system message
- system settings
- tagging a contact
  - as favorites
  - speed dial
  - starred contact
- TDD
- telephony setting
- telephony tab
- Teletype
- Time-to-Service
- toolbar
  - configuring
  - settings
- toolbar buttons
- top bar
  - agent status icon
  - common control buttons
  - settings menu
  - user interface control buttons
  - voice mail indicator
- touch tone shortcuts
  - adding
  - creating
- touch tone shortcuts panel
- training
- transferring a call
- translated languages
- troubleshooting
- TTD
- TTS
- TTS support
- TTY
  - issues
- TTY calls
- TTY interaction window
- TTY panel
  - field descriptions
- TTY support
- TTY tab
  - general field descriptions
- two-step consult
- UI issues
- unmute
- unsupervised transfer
- upgrade version
- upgrading Avaya one-X Agent
- user interface controls
- user interface issues
- user interface panel
- user type
  - selecting
- user types
- using
  - click to dial
- using abbreviations
- using barge in
- using click to IM
- Using TTY abbreviations
- validating
  - feature access codes
  - My Computer settings
  - Other Phone settings
  - the Desk Phone settings
- video
- video broadcast
- video call
- videofiles
- video issues
- video quality
- video window
- video window settings
- view agent service
- viewing
  - agent work log
  - IM transcripts
  - transcripts
  - TTY transcripts
  - work item
  - work item details
  - work log details
- viewing dialpad
- viewing IM transcripts
- viewing TTY transcripts
- viewing work logs
- view presence status
- view records
- voice mail
  - accessing
  - integrating
- voice mail indicator
- voice mail integration field descriptions
- voice mail issues
- VoIP
- Vustat configuration
- vustats
- vuStats
- vuStats field descriptions
- vuStats monitor
  - docking
  - viewing
- vuStats panel
- warm transfer
- wizard-based installation
- work code
- work completion
- work handling
- work handling panel
- work item
- work item controls
- work item information
- work item menu
  - manual accept
    - auto-accept
- work item status
- work list window
- work log
- work log panel
- work logs
  - call logs
  - viewing
- work log window
- work options menu
- XML administration
- XML configuration