# Managing greetings

The Greetings feature frees you from repeating the same greeting at the beginning of each call. When you accept an ACD call, the system mutes your microphone and plays the selected greeting. After playing the greeting, the system un-mutes your microphone and allows you to talk to the called party. You can configure agent greetings to play only for specific telephone numbers or VDNs from which calls originate. In addition, you can also record a "rote" recording, for example, reviewing the standard terms and conditions of a transaction or sale that is about to be accomplished and play the recording manually, on demand.

This section explains how to record and activate a greeting. It explains how to modify or delete a greeting. You will also learn how to configure a greeting to play for a specific VDN or ANI.

©2011, Avaya Inc. All Rights Reserved.