# IM-related issues

The following table lists issues that are associated with Instant Messaging (IM) using Avaya one-X Agent.

Problem description | Recommended action
--- | ---
Two agents, namely, Agent1 and Agent2, have added each other to their respective contact list for IM. Agent1 removed the IM contact of Agent2 from the list, then Agent2 stopped getting the IM presence update from Agent1. | Agent2 must log out and log in again to the IM server.
Agents cannot see the newly added contacts from Microsoft Office Communicator or Avaya one-X Communicator. | Log out from IM in Avaya one-X Agent and log in again.
IM automatic connection recovery is not working correctly in Avaya one-X Agent. | Reconnect to IM.

Parent topic: Troubleshooting overview
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