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pagedata = [ ["1XAConfigurationsAndFeatures.html","Avaya one-X Agent configurations and corresponding features","Avaya one-X Agent configurations and corresponding features Avaya one-X Agent is available with the following configurations: Config. Type Configu...",""],
["AboutScreenPops.html","Managing Screen Pops","Managing Screen Pops A Screen Pop refers to a system capability of showing a customer application with pre-defined customer information based on i...",""],
["AccessingYourVoiceMessage.html","Accessing your voice mails","Accessing your voice mails Avaya one-X Agent provides option for agents to listen to voice messages. It provides quick access to the voice mail sy...",""],
["AcquiringOrReleasingRemoteCamera.html","Acquiring or releasing the remote camera","Acquiring or releasing the remote camera Use the following steps to acquire or release the video broadcast from a remote camera from the Work List...",""],
["ActionBar.html","Action bar","Action bar The action bar provides global controls, such as, creating a new work item, searching a contact, initiating a media element, and openin...",""],
["ActivatingARecordedGreeting.html","Activating a recorded greeting","Activating a recorded greeting You must activate the Record Greetings option for the system to play the greeting. You can have more than one activ...",""],
["ActivatingARecordedGreeting_1.html","Activating a recorded greeting","Activating a recorded greeting You must activate the Record Greetings option for the system to play the greeting. You can have more than one activ...",""],
["ActivatingARecordedGreeting_2.html","Activating a recorded greeting","Activating a recorded greeting You must activate the Record Greetings option for the system to play the greeting. You can have more than one activ...",""],
["AddingAContactFromTheContactLogWindow.html","Adding a contact from the Work Log window","Adding a contact from the Work Log window On the action bar, click Work Log. The system displays the Work Log window with recent call records. In ...",""],
["AddingAContactToTheSpeedDialList.html","Adding a contact to the Speed Dial list","Adding a contact to the Speed Dial list You can save a contact to the Speed Dial list and use it when you want to have immediate access to these e...",""],
["AddingALaunchItem.html","Adding a launch item","Adding a launch item On the action bar, select System Options &#62; System Settings. In the System Settings dialog box, click Launch Application. In t...",""],
["AddingANewTelephoneNumber.html","Adding a new phone number","Adding a new phone number Prerequisites Ensure that Dialing Rules have been defined properly. You must not prefix the codes. On the top bar, click...",""],
["AdditionalSecurityInformation.html","Additional security information","Additional security information For information on additional security for all Avaya products, including Avaya one-X Agent and the Avaya component...",""],
["AdjustingVideoQuality.html","Adjusting the video quality","Adjusting the video quality You can optimize the video quality to a limited extent in the event of network performance issues. These settings cann...",""],
["AdminAndConfigUsingXML.html","Administration and configuration of Avaya one-X Agent using XML","Administration and configuration of Avaya one-X Agent using XML Important Avaya strongly recommends that administrators do not attempt to edit or ...",""],
["AdministeringTimeToService.html","Administering Time-to-Service (TTS)","Administering Time-to-Service (TTS) The TTS feature was originally introduced to reduce the time for IP H.323 endpoints to recover after network o...",""],
["AdvancedVideoDialogBoxFieldDescriptions.html","Video Advanced tab field descriptions","Video Advanced tab field descriptions The Advanced Video control tab provides complex settings that administrators use for troubleshooting. The Ad...",""],
["AgentLoginDialogBoxFieldDescriptions.html","Agent Login panel field descriptions","Agent Login panel field descriptions The Agent Login panel contains the following controls: Name Description Enable ACD Login Use this option to e...",""],
["AgentPreferencesAndControls.html","Agent preferences and controls","Agent preferences and controls Avaya one-X Agent provides a centralized control to customize audio, video, and user interface. In addition, it all...",""],
["AgentStatusAndSystemMessage.html","Agent status and system messages","Agent status and system messages The agent status icons appear on the left corner of the top bar with the corresponding agent status. You will als...",""],
["AlertsTabFieldDescriptions.html","Alerts tab field descriptions","Alerts tab field descriptions The Alert tab allows you to define an incoming instant message. Name Description Display main window Enable this opt...",""],
["AlternateServerListPanelFieldDescriptions.html","Alternate Server List  panel field descriptions","Alternate Server List panel field descriptions The Alternate Server List panel contains the following controls: Name Description Alternate Servers...",""],
["AlternatingBetweenLiveCalls.html","Alternating between live calls","Alternating between live calls Avaya one-X Agent allows you to alternate between two live calls to carry out private conversation with each called...",""],
["AnsweringACall.html","Answering a call","Answering a call You can answer both ACD call and direct calls using Avaya one-X Agent. ACD calls occur when a customer dials a number associated ...",""],
["AnsweringACallAutomatically.html","Answering a call automatically","Answering a call automatically Answering a call automatically means you need not have to take any manual action to accept an incoming call. When t...",""],
["AnsweringACallManually.html","Answering a call manually","Accepting a call manually is similar to lifting the telephone receiver whenever the telephone rings. In the context of Avaya one-X Agent, you must...",""],
["AnsweringTTYCall.html","Answering a TTY call","Answering a TTY call The TTY call appears as a regular telephone call on the work list window. Therefore, the incoming call alert displays the voi...",""],
["AnsweringVideoCall.html","Answering a video call","Answering a video call Prerequisites Web camera with microphone connected to the USB port of your personal computer. Preferred Camera is set to Au...",""],
["ArchitectureOverview.html","Architecture overview","Architecture overview Avaya one-X Agent uses the following system architecture, software integrations, and software components to provide a multi-...",""],
["AssigningWorkCodeToTheWorkItem.html","Assigning a work code","Assigning a work code Work Code varies from each organization and is usually defined by administrators. Each work code differentiates the call typ...",""],
["AudioAdvancedTabFieldDescriptions.html","Audio Advanced tab field descriptions","Audio Advanced tab field descriptions The Advanced tab allows you to select devices for the system to play agent greeting playback and to record a...",""],
["AudioBasicTabFieldDescriptions.html","Audio Basic tab field descriptions","Audio Basic tab field descriptions The Basic tab provides simple settings to adjust the audio volume for playback, recording, and incoming calls. ...",""],
["AudioIssues.html","Audio-related issues","Audio-related issues The following table lists the audio and VoIP problems and recommends possible resolution to troubleshoot the problem. Problem...",""],
["AudioMonitorDialogBoxFieldDescriptions.html","Audio Monitor dialog box field descriptions","Audio Monitor dialog box field descriptions The Audio Monitor dialog box helps you in verifying the statistics of microphone, speaker, and Voice-o...",""],
["AudioPanel.html","Audio panel field descriptions","Audio panel field descriptions The Audio panel consists of Basic and Advanced tabs. The Basic tab provides simple settings to adjust audio volume ...",""],
["AvayaOneXAgentIntroduction.html","Avaya one-X Agent overview","Avaya one-X Agent overview Avaya one-X&#174; Agent is an integrated telephony softphone solution for agents in contact centers. Avaya one-X Agent provi...",""],
["AvayaOneXAgentIntroduction_1.html","Avaya one-X Agent overview","Avaya one-X Agent overview Avaya one-X&#174; Agent is an integrated telephony softphone solution for agents in contact centers. Avaya one-X Agent provi...",""],
["AvayaOneXAgentIntroduction_2.html","Avaya one-X Agent overview","Avaya one-X Agent overview Avaya one-X&#174; Agent is an integrated telephony softphone solution for agents in contact centers. Avaya one-X Agent provi...",""],
["AvayaOneXAgentIntroduction_3.html","Avaya one-X Agent overview","Avaya one-X Agent overview Avaya one-X&#174; Agent is an integrated telephony softphone solution for agents in contact centers. Avaya one-X Agent provi...",""],
["AvayaoneXAgentMainWindow.html","Avaya one-X Agent main window","Avaya one-X Agent main window Avaya one-X Agent occupies as little space as possible on your computer screen and provides a common look-and-feel p...",""],
["AvayaSwitcherSupport.html","Avaya Switcher II headset support for Desk Phone and Other Phone","Avaya Switcher II headset support for Desk Phone and Other Phone If you are working on a Windows XP machine with Service Pack 2, you can work usin...",""],
["BargingInAnAgentCall.html","Barging into an agent call","Barging into an agent call The Barge In feature allows the supervisor to directly enter an active call and engage in conversation with the agent a...",""],
["BasicVideoDialogBoxFieldDescriptions.html","Video Basic field descriptions","Video Basic field descriptions The Basic Video options allows you to optimize the video settings. The option provides the following controls: The ...",""],
["CallAndContactCenterFeatures.html","Call and Contact Center features","Call and Contact Center features Avaya one-X Agent provides features for easier call handling and optimizing contact center operations. VuStats Ag...",""],
["CallConfirmationDialogBoxFieldDesciptions.html","Call Confirmation dialog box field descriptions","Call Confirmation dialog box field descriptions The call confirmation window appears if you have enabled the Enable the Display confirmation windo...",""],
["CallHandlingDialogBoxFieldDescriptions.html","Call Handling panel field descriptions","Call Handling panel field descriptions The Call Handling panel allows you to enable or disable call settings. The Call Handling panel provides the...",""],
["CallingSupervisorsFromContactList.html","Calling Supervisors from Contact List","Calling Supervisors from Contact List You can contact your supervisors directly, if Avaya one-X Agent administered with Central Management and sys...",""],
["CallRelatedIssues.html","Call-related issues","Call-related issues The following table lists the problems that are associated with making or receiving calls using Avaya one-X Agent. Problem des...",""],
["ChangingTheCallAnswerSettings.html","Changing the answer settings","Changing the answer settings You can choose to answer an incoming call manually or automatically. When you choose the answer setting to Manual-Acc...",""],
["ChangingVideoWindowSettings.html","Changing the video view settings","Changing the video view settings You can change the video preview window during a live video call. By default, the video window displays the Pictu...",""],
["ChangingYourAgentWorkStatus.html","Changing the agent work status","Changing the agent work status You can set the agent status to Ready or Auxiliary modes. The Ready state indicates that you are available for ACD ...",""],
["CheckingCompatibilityForMyComputerAndAnotherPhoneModes.html","Checking compatibility for My Computer and Other Phone modes","Checking compatibility for My Computer and Other Phone modes Important If the settings of your Communication Manager do not conform with the steps...",""],
["CheckingCompatibilityForTheDeskPhoneSettings.html","Checking compatibility for the Desk Phone mode","Checking compatibility for the Desk Phone mode Use the following steps to ensure that your Communication Manager supports the Desk Phone setting (...",""],
["ChoosingUserType.html","Choosing User Type","Choosing User Type Avaya one-X Agent allows different types of users, namely, agents, non-agents, and supervisors to access the Communication Mana...",""],
["ChoosingUserType_1.html","Choosing User Type","Choosing User Type Avaya one-X Agent allows different types of users, namely, agents, non-agents, and supervisors to access the Communication Mana...",""],
["CLANCircuitPacket.html","C-LAN circuit pack","C-LAN circuit pack Classified Local Area Network (C-LAN) is a packet port circuit pack for Communication Manager. C-LAN provides TCP/IP connectivi...",""],
["ClearingWorkLogHistory.html","Clearing the work log history","Clearing the work log history On the top bar, click Settings &#62; System Settings &#62; Work Log. In the Work Log panel, click Clear History. The system ...",""],
["ClosingAvayaOneXAgent.html","Closing the Avaya one-X Agent application","Closing the Avaya one-X Agent application On the top right corner of the top bar, click Exit Application. &#169;2011, Avaya Inc. All Rights Reserved. ",""],
["ClosingVideoWindow.html","Closing the video window","Closing the video window You can close the video window when not in use. Alternatively, you can also set the system to close the video window auto...",""],
["CoachingAgent.html","Coaching an agent","Coaching an agent A Supervisor can perform agent coaching while the agent is on a call with a customer. Supervisor can listen to the agent&#39;s telep...",""],
["CommonControls.html","Common controls","Common controls Common controls appear on the left of the top bar to provide quick access to common functions. The following are the controls avai...",""],
["CommunicationManagerOverview.html","Communication Manager overview","Communication Manager overview Communication Manager organizes and routes voice, data, image, and video transmissions. In a contact center environ...",""],
["CompletingTheWorkInTheFollow-upMode.html","Completing the work","Completing the work Avaya one-X Agent provides you the option to wrap up the work after finishing a call. If you perform a follow-up work on ACD c...",""],
["ComputerHardwareRequirements.html","Computer and other hardware requirements","Computer and other hardware requirements Important Ensure that the hardware components are properly configured and functioning as intended in your...",""],
["ConfigIncomingTTYappearance.html","Configuring incoming TTY appearance","Configuring incoming TTY appearance Use this procedure to define the incoming TTY call appearance. You can also set an automated response to the i...",""],
["ConfigIncomingTTYappearance_1.html","Configuring incoming TTY appearance","Configuring incoming TTY appearance Use this procedure to define the incoming TTY call appearance. You can also set an automated response to the i...",""],
["ConfigurationFeatures.html","Configuration features","Configuration features Central Management Following are the salient features of Central Management: Provides secure and role-based access. Provide...",""],
["ConfigurationFiles.html","Configuration files","Configuration files The table below lists the configuration files that Avaya one-X Agent services and applications provide. The configuration file...",""],
["ConfiguringAnExtensionForVuStats.html","Configuring an extension for VuStat","Configuring an extension for VuStat The VuStat feature control is similar to the VuStats button on the telephone. Use the VuStat control, you can ...",""],
["ConfiguringDeskPhoneSettings.html","Configuring the Desk Phone settings","Configuring the Desk Phone settings You must administer the Desk Phone settings on Communication Manager to use Avaya one-X Agent in a contact cen...",""],
["ConfiguringDeskPhoneSettings_1.html","Configuring the Desk Phone settings","Configuring the Desk Phone settings You must administer the Desk Phone settings on Communication Manager to use Avaya one-X Agent in a contact cen...",""],
["ConfiguringIMSettings.html","Configuring IM settings","Configuring IM settings Prerequisites Obtain your IM user name and password, domain name, and IM server IP address from your supervisor or system ...",""],
["ConfiguringIMSettings_1.html","Configuring IM settings","Configuring IM settings Prerequisites Obtain your IM user name and password, domain name, and IM server IP address from your supervisor or system ...",""],
["ConfiguringIncomingIMAppearance.html","Configuring incoming Instant Message appearance","Configuring incoming Instant Message appearance Use these settings to define an incoming instant message. You can also specify messages to be sent...",""],
["ConfiguringIncomingIMAppearance_1.html","Configuring incoming Instant Message appearance","Configuring incoming Instant Message appearance Use these settings to define an incoming instant message. You can also specify messages to be sent...",""],
["ConfiguringMyComputerAndAnotherPhoneSettings.html","Configuring the My Computer and Other Phone settings","Configuring the My Computer and Other Phone settings To use Avaya one-X Agent, you must administer the My Computer and Other Phone settings on Com...",""],
["ConfiguringOutlookContacts.html","Configuring Outlook Contacts","Configuring Outlook Contacts You can import contacts from Outlook Contacts if you have configured the exchange server address with Avaya one-X Age...",""],
["ConfiguringPhonesForDifferentLocation.html","Configuring phones for different locations","Configuring phones for different locations You can perform day-to-day tasks from the contact center, at home, or while traveling by registering Av...",""],
["ConfiguringPhonesForDifferentLocation_1.html","Configuring phones for different locations","Configuring phones for different locations You can perform day-to-day tasks from the contact center, at home, or while traveling by registering Av...",""],
["ConfiguringReasonCodes.html","Configuring reason codes","Configuring reason codes Log on to Communication Manager to gain access to the Communication Manager administration interface. Alternatively, you ...",""],
["ConfiguringStationSettingsForMyComputerAndAnotherPhoneModes.html","Configuring the station settings for My Computer and Other Phone modes","Configuring the station settings for My Computer and Other Phone modes Prerequisites Complete the procedures in Ensuring compatibility to verify i...",""],
["ConfiguringTDDTTY.html","Configuring TDD/TTY","Configuring TDD/TTY Use the following procedure to configure the Tele Type (TTY)/Telephone Device for the Deaf (TDD) mode on Communication Manager...",""],
["ConfiguringTheAgentSettings.html","Configuring the agent settings","Configuring the agent settings Prerequisites Obtain the agent extension number and password from your system administrator. Note The ACD tab will ...",""],
["ConfiguringTheAgentSettings_1.html","Configuring the agent settings","Configuring the agent settings Prerequisites Obtain the agent extension number and password from your system administrator. Note The ACD tab will ...",""],
["ConfiguringTheIncomingCallAppearance.html","Configuring the incoming call appearance","Configuring the incoming call appearance Use the following steps to set the incoming call notifications to display the main window, or to flash th...",""],
["ConfiguringTheIncomingCallAppearance_1.html","Configuring the incoming call appearance","Configuring the incoming call appearance Use the following steps to set the incoming call notifications to display the main window, or to flash th...",""],
["ConfiguringTheVideoSettings.html","Configuring the video settings","Configuring the video settings Prerequisites Complete the steps in Ensuring compatibility to verify if your Communication Manager supports Avaya o...",""],
["ConfiguringTheWorkHandlingOptions.html","Configuring the Work Handling options","These settings control how to receive calls on the Avaya one-X Agent client.",""],
["ConfiguringTheWorkHandlingOptions_1.html","Configuring the Work Handling options","These settings control how to receive calls on the Avaya one-X Agent client.",""],
["ConfiguringVideoBroadcastSettings.html","Configuring the video broadcast settings","Configuring the video broadcast settings You can set the system to open or close the Video window automatically upon accepting the call or ending ...",""],
["ConsultingContactFromTheList.html","Consulting a contact in the list","Consulting a contact in the list Prerequisites Active call in the Work List window Use the following steps to initiate a call with your contacts i...",""],
["ConsultingTheSupervisorOrAnAgent.html","Consulting the supervisor or an agent","Consulting the supervisor or an agent The consult feature allows you to conduct private conversation with the supervisor or an agent during a live...",""],
["ContactDetailsWindowFieldDescription.html","Contact Details dialog box field descriptions","Contact Details dialog box field descriptions The Contact Details dialog box provides the following controls. Mandatory fields are marked with an ...",""],
["ContactListIssues.html","Contact List related issues","Contact List related issues The following table lists problems that are associated with the contact list. Problem description Recommended action A...",""],
["ContactManagementFeatures.html","Contact Management features","Contact Management features This section describes the Avaya one-X Agent features that agents can use for managing contact details. Contact List T...",""],
["CreatingANewContact.html","Creating a new contact","Creating a new contact Use the following steps to create contact records for individuals or businesses. On the action bar, click Contact List. At ...",""],
["CreatingAScreenPop.html","Creating a Screen Pop","Creating a Screen Pop You can configure a Screen Pop for both incoming and outgoing calls. You can configure a screen pop to launch a desktop appl...",""],
["CreatingTouchToneShortcuts.html","Creating the Touch Tone shortcuts","Creating the Touch Tone shortcuts Use the following steps to create a Touch-Tone number and to use it as a shortcut in the Dial Pad window. A typi...",""],
["CustomizingFieldsToDisplayAndTheOrder.html","Organizing the Advanced Search fields","Organizing the Advanced Search fields You can select fields from the public directory service or Outlook Contacts in the Search Public Directory w...",""],
["CustomizingTheFavoriteButtons.html","Customizing the favorite buttons","Customizing the favorite buttons All buttons give you menu access to all the feature buttons for the registered extension. Avaya one-X Agent provi...",""],
["CustomizingTheInstall.html","Customizing the install","Customizing the install Since Avaya provides install property file (install.properties) with Avaya one-X Agent, you can customize the installation...",""],
["DefiningAlternateServerAddresses.html","Defining Alternate Server addresses","Defining Alternate Server addresses The Alternate Server address feature allows you to specify alternate registration servers, if the main registr...",""],
["DefiningAlternateServerAddresses_1.html","Defining Alternate Server addresses","Defining Alternate Server addresses The Alternate Server address feature allows you to specify alternate registration servers, if the main registr...",""],
["DefiningAnAgentProfile.html","Defining an agent profile","Defining an agent profile A profile is a collection of pre-configured settings and preferences. Using profiles, agents can switch configurations (...",""],
["DefiningAnAgentProfile_1.html","Defining an agent profile","Defining an agent profile A profile is a collection of pre-configured settings and preferences. Using profiles, agents can switch configurations (...",""],
["DefiningAPublicDirectoryService.html","Defining a Public Directory service","Defining a Public Directory service Public Directory provides access to corporate or public directory services. It functions as an Lightweight Dir...",""],
["DefiningAuxiliaryReasonCode.html","Defining reason codes for auxiliary","Defining reason codes for auxiliary The auxiliary reason code describes the reason for changing your state to the AUX mode. You can use the auxili...",""],
["DefiningAuxiliaryReasonCode_1.html","Defining reason codes for auxiliary","Defining reason codes for auxiliary The auxiliary reason code describes the reason for changing your state to the AUX mode. You can use the auxili...",""],
["DefiningLogoutReasonCode.html","Defining reason codes for logging out","Defining reason codes for logging out The log out reason code describes the reason for logging out from the ACD service. You can use the log out r...",""],
["DefiningLogoutReasonCode_1.html","Defining reason codes for logging out","Defining reason codes for logging out The log out reason code describes the reason for logging out from the ACD service. You can use the log out r...",""],
["DefiningReasonCodes.html","Defining a reason code","Defining a reason code There are three classes of Reason Codes, namely, Agent AUX, Work Codes, and Call Work Codes. The annotations for these reas...",""],
["DefiningReasonCodes_1.html","Defining a reason code","Defining a reason code There are three classes of Reason Codes, namely, Agent AUX, Work Codes, and Call Work Codes. The annotations for these reas...",""],
["DefiningWorkCode.html","Defining reason codes for work","Defining reason codes for work Work codes are codes that you assign to a work item in the Work List window. You must define the work code to use t...",""],
["DefiningWorkCode_1.html","Defining reason codes for work","Defining reason codes for work Work codes are codes that you assign to a work item in the Work List window. You must define the work code to use t...",""],
["DeletingALaunchItem.html","Removing a launch item","Removing a launch item On the action bar, click System Options &#62; System Settings. In the System Settings dialog box, click Launch Application. In ...",""],
["DeletingAnAgentGreeting.html","Deleting a greeting","Deleting a greeting On the top bar, click System Options &#62; Agent Preferences. In the Agent Preferences dialog box, click Record Greetings. In the ...",""],
["DeletingAPhoneNumber.html","Deleting a phone number","Deleting a phone number On the top bar, click System Options &#62; System Settings. In the System Settings dialog box, click Phone Numbers. In the Pho...",""],
["DeletingAPublicDirectoryService.html","Deleting a public directory service","Deleting a public directory service At the bottom of the Contact List window, click Advanced Search. In the Advanced Search dialog box, click Opti...",""],
["DeletingAScreenPop.html","Deleting a screen pop","Deleting a screen pop From the top bar, click System Options &#62; System Settings. In the System Settings dialog box, click Screen Pop. In the Screen...",""],
["DeletingContactsFromTheContactListWindow.html","Removing contacts from the Contact List window","Removing contacts from the Contact List window On the action bar, click Contact List. In the Contact List window, right-click a contact and select...",""],
["DesktopIntegrationDialogBoxFieldDescriptions.html","Desktop Integration panel field descriptions","Desktop Integration panel field descriptions The Desktop Integration panel allows you to integrate additional plug-ins. It provides the following ...",""],
["DialingRulesDialogBoxFieldDescriptions.html","Dialing Rules field descriptions","Dialing Rules field descriptions The Dialing Rules panel contains the following controls: Name Description DIALING RULES Number to dial to access ...",""],
["DialpadWindowButtonDescriptions.html","Dialpad window button descriptions","Dialpad window button descriptions Depending on the buttons you select on Favorite Buttons dialog box, the application displays the corresponding ...",""],
["DirectoryDialogBoxFieldDescriptions.html","Directory panel field descriptions","Directory panel field descriptions The Directory panel allows you to define and configure an LDAP Directory Search. If you are unsure of the setti...",""],
["DirectoryIssues.html","Directory-related issues","Directory-related issues The following table lists problems that are associated with the Lightweight Directory Access Protocol (LDAP) directory. P...",""],
["DSCPTaggingInMyComputer.html","DSCP tagging in the My Computer mode in product co-residency","DSCP tagging in the My Computer mode in product co-residency Scenario 1: DSCP tagging for a customer with Avaya IP Agent and Avaya one-X Agent (in...",""],
["EnablingTheAutoAnswerforAStation.html","Enabling the Auto Answer support for a station","Enabling the Auto Answer support for a station Log on to Communication Manager to gain access to the Communication Manager administration interfac...",""],
["EndingACall.html","Ending a call","Ending a call There are different methods to end a call. These methods work only if the Release feature has been administered for your station. Us...",""],
["EndingAnIMInteraction.html","Ending an IM interaction","Ending an IM interaction You can end individual or all IM interactions. Click the End IM icon to end your IM interaction. If you click End IM in t...",""],
["EndingATTYCall.html","Ending a TTY call","Ending a TTY call Prerequisites A TTY call must be in progress. To end a TTY call, you must end the active call by pressing the Disconnect red but...",""],
["EndingDesktopSharing.html","Ending desktop sharing","Ending desktop sharing To end the desktop sharing session, one of the agents on call must click End Screen Share on the application window or the ...",""],
["EnterpriseRequirements.html","Enterprise requirements","Enterprise requirements Communication Manager To use Avaya one-X Agent for H.323 voice or video call, you must have an extension that is properly ...",""],
["EventLoggingDialogBoxFieldDescriptions.html","Event Logging panel field descriptions","Event Logging panel field descriptions Use the Event Logging panel to configure the event logs for Avaya one-X Agent. The Event Logging panel cont...",""],
["EventLogs.html","Event logs","Event logs Event logs are listings of Avaya one-X Agent and SPARK Emulator applications&#39; events and errors. These files are recorded in Windows pr...",""],
["FavoriteButtonsDialogBoxFieldDescriptions.html","Favorite Buttons dialog Box field descriptions","Favorite Buttons dialog Box field descriptions The Favorite Buttons dialog box allows you to choose up to eight buttons. The following are the but...",""],
["FeatureDependencies.html","Feature dependencies on configuration","Feature dependencies on configuration The following table shows the availability of Avaya one-X Agent features supported by 32 bit, 64 bit and Ser...",""],
["FindingAContact.html","Finding a contact","Finding a contact Avaya one-X Agent provides a basic search mechanism to find a contact in the contact list. Use the following steps to search a c...",""],
["FindingAWorkLogRecord.html","Finding a work log record","Finding a work log record The text input field is a convenient starting point for searching a call record in the Work Log window. You can find a c...",""],
["GeneralFieldDescriptions.html","General tab field descriptions","General tab field descriptions The General tab provides option to define the instant messaging greeting and option to set the automated Away IM st...",""],
["GettingStarted.html","Getting started","Getting started This section describes how to log on to Avaya one-X Agent. The procedure to log on depends on the configuration of Avaya one-X Age...",""],
["GettingStarted_1.html","Getting started","Getting started This section describes how to log on to Avaya one-X Agent. The procedure to log on depends on the configuration of Avaya one-X Age...",""],
["GreetingTriggersDialogBoxFieldDescriptions.html","Greetings Triggers panel field descriptions","Greetings Triggers panel field descriptions The Greetings Triggers panel contains the following controls: Name Description Greetings Triggers Use ...",""],
["HandlingFlashPlayerSecError.html","Handling Adobe Flash Player security error","Handling Adobe Flash Player security error To be able to view the Flash tutorials in Avaya one-X Agent online help, you must have minimum Adobe Fl...",""],
["HandlingFlashPlayerSecError_1.html","Handling Adobe Flash Player security error","Handling Adobe Flash Player security error To be able to view the Flash tutorials in Avaya one-X Agent online help, you must have minimum Adobe Fl...",""],
["HandlingPhoneCalls.html","Handling phone calls","Handling phone calls The way you want to handle phone calls depends on your phone settings. For instance, the way you handle phone calls in the My...",""],
["HandlingTTYcalls.html","Handling TTY calls","Handling TTY calls Callers with hearing or speech impairments may use special text devices to initiate a call into a call center. These devices ar...",""],
["IMFieldDescription.html","Instant Messaging field descriptions","Instant Messaging field descriptions The Instant Messaging consists of General, Alerts, and Responses tabs. &#169;2011, Avaya Inc. All Rights Reserved. ",""],
["IMPanelFeildDescription.html","IM login field descriptions","IM login field descriptions The IM-Login panel contains the following settings: The IM panel contains the following settings: Name Description Ena...",""],
["ImportingAContactFromDirectory.html","Importing a contact from a directory","Importing a contact from a directory Prerequisites Ensure that the corporate directory has been defined in System Options &#62; System Settings &#62; Dire...",""],
["ImportingAContactFromOutlookContacts.html","Importing a contact from Outlook Contacts","Importing a contact from Outlook Contacts Prerequisites Ensure that the you or your administrator have configured the Exchange Server address in S...",""],
["ImportingContacts.html","Importing a contact","Importing a contact You can import a contact from your Outlook Contact or a public directory. To import a contact from Outlook Contact, you or you...",""],
["IMrelatedIssues.html","IM-related issues","IM-related issues The following table lists issues that are associated with Instant Messaging (IM) using Avaya one-X Agent. Problem description Re...",""],
["IMWindow.html","IM window","IM window All IM interactions happen through the IM window. The IM window appears whenever you initiate an IM interaction from the main applicatio...",""],
["InitialConfigurationAndAdministrationIssues.html","Initial configuration and administration issues","Initial configuration and administration issues Check the following administration and configuration problems to fix issues while using Avaya one-...",""],
["InitiatingVideoCall.html","Initiating a video call","Initiating a video call You can make video call from contacts list, work log, speed dial, favorite lists, or by dialing a telephone number from th...",""],
["InstallationChecklist.html","Avaya one-X Agent installation checklist","Avaya one-X Agent installation checklist As Avaya one-X Agent interacts with many different products and services, you need to plan for a successf...",""],
["InstallationOverview.html","Installation overview","Installation overview Avaya one-X Agent supports the Communication Manager H.323 telephony protocols. Your enterprise can use any of the following...",""],
["InstallingAvayaOneXAgent.html","Installing Avaya one-X Agent","Installing Avaya one-X Agent You or your system administrator can install Avaya one-X Agent using GUI or silent in a network environment that impl...",""],
["InstallingAvayaOneXAgentIsingSilentInstallation.html","Installing Avaya one-X Agent (silent installation)","Installing Avaya one-X Agent (silent installation) The silent installer runs the Avaya one-X Agent installation with the following features: H.323...",""],
["InstallingAvayaOneXAgentUsingInteractiveInstallation.html","Installing Avaya one-X Agent (GUI installation)","Installing Avaya one-X Agent (GUI installation) Prerequisites If you plan to install Avaya one-X Agent with video and if Avaya IP Softphone with v...",""],
["InstallingPolycomVideo.html","Installing the Polycom video software","Installing the Polycom video software Video is an optional feature for Avaya one-X Agent. If you intend to make and receive video calls with Avaya...",""],
["IntegratingVoiceMessageService.html","Integrating the voice mail system","Integrating the voice mail system Avaya one-X Agent provides Communication Manager Message Waiting support for the registered extension and one st...",""],
["IntegratingVoiceMessageService_1.html","Integrating the voice mail system","Integrating the voice mail system Avaya one-X Agent provides Communication Manager Message Waiting support for the registered extension and one st...",""],
["IPMediaProcessorCircuitPack.html","IP Media Processor circuit pack","IP Media Processor circuit pack The IP Media Processor circuit pack supports transmission of voice data over an IP network. Thereby, the IP Media ...",""],
["LaunchApplicationsDialogBoxFieldDescriptions.html","Launch Applications panel field descriptions","Launch Applications panel field descriptions The Launch Applications panel allows you to administer the properties of a launch item. The Launch Ap...",""],
["LaunchingAnExternalApplication.html","Launching an external application","Launching an external application To use Launch Application, you must configure the launch items in the Launch Application panel in the System Set...",""],
["LicenseRequirements.html","License requirements","License requirements Avaya controls the use of Avaya one-X Agent and the optional Avaya Video Telephony Solution through licenses. You must purcha...",""],
["Licensing.html","Licensing","Licensing Avaya controls the use of Avaya one-X Agent and the optional Avaya Video Telephony Solution through licenses. Avaya one-X Agent is avail...",""],
["Logginglevels.html","Logging levels","Logging levels Avaya one-X Agent offers four different types of logging levels. These four levels of logging are applicable to the oneXAgent.log f...",""],
["LoggingOnTo1XA.html","Logging on to Avaya one-X Agent","Logging on to Avaya one-X Agent You must register your station with Communication Manager to configure your system preferences, make, and receive ...",""],
["LoggingOnTo1XA_1.html","Logging on to Avaya one-X Agent","Logging on to Avaya one-X Agent You must register your station with Communication Manager to configure your system preferences, make, and receive ...",""],
["LoginandNetworkConnectionIssues.html","Login and network connection issues","Login and network connection issues The following table lists the error messages and other possible issues that you may encounter while registerin...",""],
["LoginPanelFieldDescriptions.html","Login panel field descriptions","Login panel field descriptions The Login panel consists of Telephony, Agent and IM tabs. The Telephony tab allows you to configure the telephone s...",""],
["MakingACall.html","Making a call","Making a call You can make calls to a customer outside the contact center or to contacts in the organization. Note Before making a call, ensure th...",""],
["MakingACallFromDialpad.html","Making a call from the Dialpad window","Making a call from the Dialpad window You can use the Dialpad window in the same way that you would use the key pad on a telephone. For example, y...",""],
["MakingACallFromSpeedDial.html","Making a call using the Speed Dial list","Making a call using the Speed Dial list The Speed Dial feature provides a one-click access to frequently-used telephone numbers or contacts. The s...",""],
["MakingACallFromTheContactList.html","Making a call from the Contact List window","Making a call from the Contact List window Contacts List refers to an address book with individual contact details that you create and save in you...",""],
["MakingACallFromWorkLogWindow.html","Making a call from the Work Log window","Making a call from the Work Log window The Work Log window maintains records of recent incoming, outgoing, and missed calls. You can use these cal...",""],
["MakingACallUsingTextEntryField.html","Making a call from the Text Input field","Making a call from the Text Input field Use the Text Input field to make quick calls to a contact or a known telephone number. On the action bar, ...",""],
["MakingAConferenceCall.html","Making a conference call","Making a conference call Conference calls allow several people to communicate simultaneously. During a conference call, you can exit the conferenc...",""],
["MakingAConsultativeConferenceCall.html","Making a consultative conference call","Making a consultative conference call Prerequisites Enable the Consultative Conference option in System Options &#62; Agent Preferences &#62; Call Handlin...",""],
["MakingAConsultativeTransfer.html","Making a consultative transfer","Making a consultative transfer Prerequisites Enable the Consultative Transfer option in System Options &#62;Agent Preferences &#62; Call Handling. Use Con...",""],
["MakingADirectConferenceCall.html","Making a direct conference call","Making a direct conference call Prerequisites Disable the Consultative Conference option in System Options &#62; Agent Preferences &#62; Call Handling. Us...",""],
["MakingADirectTransfer.html","Making a direct transfer","Making a direct transfer Prerequisites Disable the Consultative Transfer option in System Options &#62; Agent Preferences &#62; Call Handling. Use Direct ...",""],
["ManagingGreetings.html","Managing greetings","Managing greetings The Greetings feature frees you from repeating the same greeting at the beginning of each call. When you accept an ACD call, th...",""],
["ManagingIMAndPresence.html","Managing Instant Messaging and Presence","This chapter describes Instant Messaging (IM) and Presence features and how to use these features on Avaya one-X Agent",""],
["ManagingLaunchApplication.html","Managing Launch Application","Managing Launch Application The Launch Application menu provides you the option to run external applications. Related tasks Launching an external ...",""],
["ManagingPublicDirectoryAndOutlookContact.html","Managing Public Directory and Outlook Contacts","Managing Public Directory and Outlook Contacts This section provides steps to define a public directory or to configure Outlook Contacts. You will...",""],
["ManagingTelephoneNumbers.html","Managing phone numbers","Managing phone numbers You can add a new phone number to Other Phone configuration to log on to Communication Manager as an off-site agent. You ca...",""],
["ManagingTheContactListWindow.html","Managing the Contact List window","Managing the Contact List window Contact List is used for adding a group of related contacts to one or more agents&#39; or supervisors&#39; contact list. ...",""],
["ManagingTheDialpadWindow.html","Managing the Dial Pad window","Managing the Dial Pad window Avaya one-X Agent provides the user with direct access to a DTMF generation capability. The Dialpad window also provi...",""],
["ManagingTheWorkLogWindow.html","Managing the Work Log window","Managing the Work Log window The Work Log window keeps the call records for incoming calls, outgoing calls, and instant messages. A single call re...",""],
["ManagingVideo.html","Managing video calls","Managing video calls Avaya one-X Agent makes video communication as simple as a telephone call. Using the video feature, you can conduct a face-to...",""],
["ManagingVuStatsMonitor.html","Managing the VuStats Monitor window","Managing the VuStats Monitor window The VuStats Monitor window periodically updates certain ACD status information from Communication Manager and ...",""],
["MediaAppearanceStates.html","Media appearance states","Media appearance states Media appearance states appear when the client recognizes an incoming work item, or when you make a call. In addition to t...",""],
["MediaControls.html","Media controls","Media controls Media controls appear when the system recognizes an incoming work item or when you make an outgoing call. The following are the med...",""],
["MessageWaitingIndicator.html","Message-waiting indicator","Message-waiting indicator A message-waiting indicator appears only if voice mail system is integrated with Avaya one-X Agent. A message-waiting in...",""],
["ModifyingARecordedGreeting.html","Modifying a greeting","Modifying a greeting On the top bar, click System Options &#62; Agent Preferences. In the Agent Preferences dialog box, click Record Greetings. In the...",""],
["ModifyingAScreenPop.html","Modifying a screen pop","Modifying a screen pop From the top bar, click System Options &#62; System Settings. In the System Settings dialog box, click Screen Pop. In the Scree...",""],
["ModifyingContactDetails.html","Modifying contact details","Modifying contact details On the action bar, click Contact List. In the Contact List window, right-click a contact and select Edit Contact. In the...",""],
["ModifyingThePhoneNumber.html","Modifying the phone number","Modifying the phone number On the top bar, click System Options &#62; System Settings. In the System Settings dialog box, click Phone Numbers. To chan...",""],
["MonitoringAudioQualityAndVoIPTraffic.html","Monitoring the audio quality and VoIP traffic","Monitoring the audio quality and VoIP traffic System administrators use the Audio Monitor dialog box to troubleshoot voice quality issues. Use the...",""],
["MutingOrUnmutingVideo.html","Muting or unmuting the video","Muting or unmuting the video Use the following steps to mute or unmute your video broadcast to the remote party during a video call. During a vide...",""],
["MutingOrUnmutingYourWorkstation.html","Muting and unmuting your workstation","Muting and unmuting your workstation Note The mute function is available only for My Computer configuration. Use the mute function when you want t...",""],
["NetworkRequirements.html","Network connection requirements","Network connection requirements You can use a Local Access Network (LAN), Digital Subscriber Line (DSL), or a broadband internet connection to set...",""],
["NewInThisRelease.html","New features in Avaya one-X Agent 2.5","New features in Avaya one-X Agent 2.5 Alternate Server Address definition: This feature provides an option to define other server addresses as reg...",""],
["NewWorkMenu.html","New Work menu","New Work menu The New Work menu appears in the left side of the action bar. Note When you select a media type from the New Work menu, the function...",""],
["ObservingAgentService.html","Observing agent service","Observing agent service The Service Observing feature allows a supervisor to observe an agent&#39;s performance on any particular phone call, silently...",""],
["oneXAgentLegal.html","Legal","Legal &#169; 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is com...",""],
["OnlineHelpIssues.html","Online help issues","Online help issues The table below lists problems associated with the Online Help system with possible resolution to troubleshoot the issues. Prob...",""],
["OptimizingVideoPerformance.html","Optimizing the video performance","Optimizing the video performance The video settings can influence your overall system performance. To optimize your computer performance, you must...",""],
["OtherFeatures.html","Other features","Other features Voice Mail Avaya one-X Agent provides a Voice Mail support for registered extensions to access numbers, mailboxes, or voice mail ap...",""],
["OtherIssues.html","Other issues","Other issues The following table lists general problems associated with Avaya one-X Agent. Problem description Recommended action The desktop shar...",""],
["OutlookContactDialogBoxFieldDescriptions.html","Outlook Contacts panel field descriptions","Outlook Contacts panel field descriptions The Outlook Contacts panel allows configuring the Microsoft Outlook Contacts with Avaya one-X Agent. The...",""],
["OutlookContactDialogBoxFieldDescriptions_1.html","Outlook Contacts panel field descriptions","Outlook Contacts panel field descriptions The Outlook Contacts panel allows configuring the Microsoft Outlook Contacts with Avaya one-X Agent. The...",""],
["PerformingAnAdHocTransfer.html","Performing an ad hoc transfer","Performing an ad hoc transfer Use the following procedure to transfer an active call to the supervisor desktop. After the agent drops the call, th...",""],
["PerformingCommonTasks.html","Performing common tasks","Performing common tasks This chapter explains the common tasks that you perform using Avaya one-X Agent. &#169;2011, Avaya Inc. All Rights Reserved. ",""],
["PhoneNumbersDialogBoxFieldDescriptions.html","Phone Numbers panel field descriptions","Phone Numbers panel field descriptions Phone numbers relate to a specific user, and can only be set in a User profile. To prevent all agents using...",""],
["PlayingRecordeGreetingsManually.html","Playing recorded greetings manually","Playing recorded greetings manually Recorded greetings are useful in environments where you often play a standard disclaimer statement or when you...",""],
["PreviewingVideoWindow.html","Previewing the video window","Previewing the video window You can preview the video window manually, or configure Avaya one-X Agent to start the video window in a preview mode ...",""],
["ProductDocumentation.html","Product documentation","Product documentation The following are the documents available for Avaya one-X Agent: Avaya one-X&#174; Agent Overview (this guide) Installing and Con...",""],
["ProfilesDialogBoxFieldDescriptions.html","Profiles panel field descriptions","Profiles panel field descriptions The Profiles panel provides the following controls: Name Description Profiles The profiles list displays the use...",""],
["PuttingACallOnHold.html","Putting a call on hold","Putting a call on hold The Call Hold feature puts an active call on hold. The call remains active even though you and the other party cannot hear ...",""],
["PuttingACallOnHoldAutomatically.html","Putting a call on hold automatically","Putting a call on hold automatically Prerequisites Enable the Auto-Hold option under the Call Handling panel in the Agent Preferences dialog box. ...",""],
["PuttingACallOnHoldManually.html","Putting a call on hold manually","Putting a call on hold manually Use the manual hold option to put an active call on hold manually when you initiate a new call or reactivate the p...",""],
["RearrangingTheLaunchItems.html","Rearranging the launch item","Rearranging the launch item Perform the following steps to change the order of appearance of launch items in the Launch Application menu. On the a...",""],
["ReasonCodesDialogBoxFieldDescriptions.html","Reason Codes panel field descriptions","Reason Codes panel field descriptions The Reason Codes panel contains the following controls: List items of Select Menu to edit list box. Descript...",""],
["RecordGreetingsPanelFieldDescriptions.html","Record Greetings panel field descriptions","Record Greetings panel field descriptions The Record Greetings panel allows you to record agent greetings. By default, the first greeting in the l...",""],
["RecordingAGreeting.html","Recording an agent greeting","Recording an agent greeting You can record your greetings and use them when answering calls. Prerequisites Change the agent status to Auxiliary or...",""],
["RemotelyLoggingOutAnAgent.html","Logging out an agent from Supervisor Desktop","Logging out an agent from Supervisor Desktop A supervisor can remotely log out an agent from the supervisor’s contact list. This is possible only ...",""],
["RemovingAvayaOneXAgent.html","Removing the Avaya one-X Agent application","Removing the Avaya one-X Agent application Note You cannot remove the read-only folders that are shared with other applications, or remove any fil...",""],
["RemovingAvayaOneXAgentUsingInteractiveMode.html","Removing Avaya one-X Agent in manual mode","Removing Avaya one-X Agent in manual mode Prerequisites Close Avaya one-X Agent, if it is currently running. If Avaya one-X Agent is running durin...",""],
["RemovingExistingSoftware.html","Removing existing software","Removing existing software If you are using the Avaya softphones with video, and if you plan to use Avaya one-X Agent with video, then you must re...",""],
["RemovingTheWorkLogRecords.html","Removing the work log records","Removing the work log records Use the following steps to remove call records from the Work Log window in order to keep the call record information...",""],
["RepairingAvayaOneXAgent.html","Repairing Avaya one-X Agent","Repairing Avaya one-X Agent If Avaya one-X Agent is not functioning properly, you can use the Repair function to reinstall it. If you repair an Av...",""],
["RequiredCommunicationManagerCircuitPackets.html","Communication Manager circuit packs","Communication Manager circuit packs Communication Manager requires circuit packs to support the My Computer and Office Phone configurations with A...",""],
["ResponsesTabFieldDescriptions.html","Responses tab field descriptions","Responses tab field descriptions The Response tab allows you to set your automated IM response. Button Description + Click + to add a new IM respo...",""],
["ScreenPopDalogBoxFieldDescription.html","Screen Pop panel field descriptions","Screen Pop panel field descriptions The Screen Pop panel contains the following controls: Name Description Add Screen Pop Clicking Add creates an ...",""],
["SearchingForAWorkLogUsingAdvancedSearch.html","Searching a work log using the Advanced Search window","Searching a work log using the Advanced Search window Use the Advanced Search option to easily filter contact records or a list item in the Work L...",""],
["SecondaryWindows.html","Secondary windows","Secondary windows Secondary windows are available as toggle buttons in the action bar. When you click a button for the first time, the correspondi...",""],
["SecurityAndManagementFeatures.html","Security and management features","Security and management features Avaya one-X Agent provides agents with secure implementation. The system stores passwords in an encrypted format....",""],
["SendingIMfromWorkLogWindow.html","Sending IM from the Work Log window","Sending IM from the Work Log window Prerequisites The IM contact must be present in your contact list. The IM contact must be logged on to Presenc...",""],
["SendingInstMsgFromTextInput.html","Sending IM from the Text input field","Sending IM from the Text input field Prerequisites The IM contact must be present in your Contact List with a valid IM address and logged on to Pr...",""],
["SendingInstMsgToContactsFrmContactList.html","Sending IM to contacts from Contact List","Sending IM to contacts from Contact List Prerequisites The IM contact must be present in your contact list with a valid IM address and logged on t...",""],
["SendingQuickAlert.html","Sending a quick alert","Sending a quick alert Quick alert provides a specialized messaging capability to the supervisor based upon IM. A quick alert to the whole group or...",""],
["SettingAnActiveScreePop.html","Activating a screen pop","Activating a screen pop From the top bar, click Settings &#62; System Settings. In the System Settings dialog box, click Screen Pop. In the Screen Pop...",""],
["SettingGreetingTriggersActivationCriteriaForAgentGreetings.html","Setting Greeting Triggers activation criteria","Setting Greeting Triggers activation criteria Prerequisites At least one agent greeting in the Agent Greeting list before assigning the greeting, ...",""],
["SettingTheAudioOptions.html","Setting the audio options","Setting the audio options Use the following steps to set the auto options to adjust the audio volume for playback, recording, and incoming calls. ...",""],
["SettingTheAudioOptions_1.html","Setting the audio options","Setting the audio options Use the following steps to set the auto options to adjust the audio volume for playback, recording, and incoming calls. ...",""],
["SettingUpTheAnotherPhoneConfiguration.html","Setting up the Other Phone configuration","Setting up the Other Phone configuration The Other Phone configuration registers with Communication Manager as an off-site agent through a telepho...",""],
["SettingUpTheAnotherPhoneConfiguration_1.html","Setting up the Other Phone configuration","Setting up the Other Phone configuration The Other Phone configuration registers with Communication Manager as an off-site agent through a telepho...",""],
["SettingUpTheDeskPhoneConfiguration.html","Setting up the Desk Phone configuration","Setting up the Desk Phone configuration The Desk Phone configuration uses an Avaya IP/DCP telephone for voice path and an Avaya one-X Agent to sha...",""],
["SettingUpTheDeskPhoneConfiguration_1.html","Setting up the Desk Phone configuration","Setting up the Desk Phone configuration The Desk Phone configuration uses an Avaya IP/DCP telephone for voice path and an Avaya one-X Agent to sha...",""],
["SettingUpTheDialingRules.html","Setting up the dialing rules","Setting up the dialing rules The dialing rules depend on the country and location of your Communication Manager. The dialing rules help the system...",""],
["SettingUpTheDialingRules_1.html","Setting up the dialing rules","Setting up the dialing rules The dialing rules depend on the country and location of your Communication Manager. The dialing rules help the system...",""],
["SettingUpTheInitialConfiguration.html","Setting up the initial configuration","Setting up the initial configuration A user can configure multiple profiles, one for each location or type of phone once, then when the applicatio...",""],
["SettingUpTheInitialConfiguration_1.html","Setting up the initial configuration","Setting up the initial configuration A user can configure multiple profiles, one for each location or type of phone once, then when the applicatio...",""],
["SettingUpTheMyComputerConfiguration.html","Setting up the My Computer configuration","Setting up the My Computer configuration The My Computer configuration uses an IP connection to connect to Communication Manager for data path and...",""],
["SettingUpTheMyComputerConfiguration_1.html","Setting up the My Computer configuration","Setting up the My Computer configuration The My Computer configuration uses an IP connection to connect to Communication Manager for data path and...",""],
["SharingDesktopApplications.html","Sharing applications on the desktop","Sharing applications on the desktop Prerequisites Sharing of desktop applications is possible between two agents connected over a telephony call. ...",""],
["SharingDesktopWithAgents.html","Sharing the desktop","Sharing the desktop Click to share menu You can share the desktop and the applications running on the desktop using the Desktop Sharing feature. T...",""],
["SharingVideoFile.html","Sharing a media file","Sharing a media file You can share media files, namely, video, audio, image files with a remote caller&#39;s desktop screen. For example, you can shar...",""],
["SigningOutAsAnAgent.html","Signing out as an agent","Signing out as an agent You can sign out as an agent from the ACD service when you finish the work for the session. However, you will be able to h...",""],
["SoftwareRequirements.html","Software requirements","Software requirements Operating System Desktop computers or laptops must have one of the following 32–bit or 64–bit operating systems: Microsoft W...",""],
["StartingDesktopSharing.html","Starting desktop sharing","Starting desktop sharing Prerequisites Desktop sharing is possible between two agents connected over a telephony call. Therefore, an active call i...",""],
["StartingIMonVoiceCall.html","Consulting by Instant Messaging","Consulting by Instant Messaging Prerequisites To consult a member in the your contact list, initiate an IM consult. You can initiate an IM consult...",""],
["SupervisorDesktop.html","Supervisor desktop","Supervisor desktop Contact center supervisors perform various functions to monitor quality and the performance of their agents. Supervisors can co...",""],
["SupervisorDesktop_1.html","Supervisor desktop","Supervisor desktop Contact center supervisors perform various functions to monitor quality and the performance of their agents. Supervisors can co...",""],
["SupportedLanguages.html","Supported languages for Avaya one-X Agent 2.5","Supported languages for Avaya one-X Agent 2.5 Avaya one-X Agent 2.5 supports the following languages on the client user interface. Simplified Chin...",""],
["SupportedLanguages_1.html","Supported languages for Avaya one-X Agent 2.5","Supported languages for Avaya one-X Agent 2.5 Avaya one-X Agent 2.5 supports the following languages on the client user interface. Simplified Chin...",""],
["SystemAdministrationAndControls.html","System administration and controls","System administration and controls The System Settings dialog box offers an extensive and robust set of tools to administer the Avaya one-X Agent ...",""],
["SystemOptions.html","System Options","System Options The System Options menu provides quick menus to control the Avaya one-X Agent application. Button Name Description System Options T...",""],
["TaggingAContactAsFavorite.html","Tagging a contact as favorite","Tagging a contact as favorite You can save a contact to a favorite list and gain quick access to the frequently used contacts, especially when the...",""],
["TelephonyLoginDialogBoxFieldDescriptions.html","Telephony Login panel field descriptions","Telephony Login panel field descriptions The Telephony Login panel provides the following controls: Name Description Enable automatic connection t...",""],
["TopBar.html","Top bar","Top bar The top bar appears on top of the main window. The top bar provides the system status and main controls to operate Avaya one-X Agent. The ...",""],
["TouchToneDialogBoxFieldDescriptions.html","Touch Tone Shortcuts panel field descriptions","Touch Tone Shortcuts panel field descriptions Use the Touch Tone Shortcuts panel to create touch tone shortcuts in the Dialpad window. The Touch T...",""],
["TrainingInformation.html","Training","Training The following table lists all courses available for Avaya one-X Agent: Course Title Course Code Course Media Avaya One-X Agent 2.5 2C0001...",""],
["TransferringACall.html","Transferring a call","Transferring a call You can transfer an ACD or a direct call to another caller in the contact center using the transfer button and dialing the req...",""],
["TroubleshootingIntroduction.html","Introduction","Introduction Avaya one-X Agent events and errors are recorded in log files. Avaya one-X Agent services and desktop applications can be configured ...",""],
["TroubleshootingOverview.html","Troubleshooting overview","Troubleshooting overview This section provides information that assist you in troubleshooting problems with your Avaya one-X Agent. Initial config...",""],
["TTYAbbrevationsTabFieldDescriptions.html","Abbreviations tab field descriptions","Abbreviations tab field descriptions The TTY Abbreviations tab provides an option to define the TTY greetings. You can also configure the TTY wind...",""],
["TTYFieldDescriptions.html","TTY panel field descriptions","TTY panel field descriptions The TTY panel provides an option to define the incoming TTY call appearance. You can also use the TTY panel to set an...",""],
["TTYGeneralTabFieldDescriptions.html","TTY General tab field descriptions","TTY General tab field descriptions The TTY General tab provides the option to define the incoming TTY call appearance. You can also use the TTY pa...",""],
["TTYIssues.html","TTY-related issues","TTY-related issues The following table lists the problems that are associated with making or receiving TTY calls using Avaya one-X Agent. Problem ...",""],
["TTYWindow.html","TTY window","TTY window The TTY window appears only after you accept a TTY call. The following figure and the reference table helps you understand the controls...",""],
["UIRelatedIssues.html","User interface related issues","User interface related issues The following table lists problems that are associated with the Avaya one-X Agent user interface. Problem descriptio...",""],
["Upgrading1XA.html","Upgrading Avaya one-X Agent to Release 2.5","Upgrading Avaya one-X Agent to Release 2.5 Important Avaya recommends that you upgrade the Central Management 2.5 server before upgrading the Avay...",""],
["UsageMode.html","Usage modes","Usage modes Agents can choose one of the following usage modes depending on their location, telephone set, and network: My Computer: With the My C...",""],
["UserInterfaceControls.html","UI controls","UI controls Avaya one-X Agent provides the control to minimize and close the Avaya one-X Agent application. The following options are available: B...",""],
["UserInterfaceDialogBoxFieldDescriptions.html","User Interface panel field descriptions","User Interface panel field descriptions The User Interface panel contains the following controls to manage the Avaya one-X Agent GUI: Name Descrip...",""],
["UsingAbbreviationsInTTYCalls.html","Using abbreviations in TTY calls","Using abbreviations in TTY calls Avaya one-X agent provides a standard set to which the user may add others, delete, or edit present entries. TTY ...",""],
["UsingTheClickToDialFeature.html","Using the Click-to-Dial feature","Using the Click-to-Dial feature The Click-to-Dial feature allows you to use your mouse to automatically dial properly-formatted telephone numbers ...",""],
["ValidatingFeatureAccessCodes.html","Validating Feature Access Codes","Validating Feature Access Codes Use Feature Access Codes (FACs) to provide options for agents to change the work modes, log in, log out, adjust th...",""],
["VideoPanel.html","Video panel field descriptions","Video panel field descriptions The Video panel consists of Basic and Advanced tabs. The Basic tab provides option to adjust video settings. The Ad...",""],
["VideoRelatedIssues.html","Video-related issues","Video-related issues The following table lists problems that are associated with video and recommends possible resolution to troubleshoot the prob...",""],
["VideoRequirements.html","Video requirements","Video requirements Communication Manager Avaya Video Telephony Solution provides a point-to-point communication capability for agents in a contact...",""],
["ViewingAgentWorkLogAndTranscripts.html","Viewing the agent work log and transcripts","Viewing the agent work log and transcripts You can view work log of agents from your configured contact list under My Team. To observe an agent ou...",""],
["ViewingContactsInTheList.html","Viewing individual contacts","Viewing individual contacts The Contact List window displays a list of individuals and businesses. On the action bar, click Contact List. The syst...",""],
["ViewingContactsLogList.html","Viewing the Work Log window","Viewing the Work Log window The Work Log window displays the records of dialed or received calls with full information of a call record, as applic...",""],
["ViewingInteractionTranscripts.html","Viewing interaction transcripts","You can view the transcripts of IM and TTY interactions on the Work Log window.",""],
["ViewingPresenceStatus.html","Viewing presence status","Viewing presence status IM Presence indicates when a contact is in available, busy, or away using the information from in the contact list. You ca...",""],
["ViewingTheAdditionalWorkLogInformation.html","Viewing additional log details","Viewing additional log details Each record for a call includes DTMF digits entered (if any), a screen pop name, and work code. You can view these ...",""],
["ViewingTheButtonToolbarOnTheMainWindow.html","Setting the toolbar buttons on the main window","Setting the toolbar buttons on the main window Avaya one-X Agent allows you to set the toolbar buttons on the main window. These buttons provide q...",""],
["ViewingTheButtonToolbarOnTheMainWindow_1.html","Setting the toolbar buttons on the main window","Setting the toolbar buttons on the main window Avaya one-X Agent allows you to set the toolbar buttons on the main window. These buttons provide q...",""],
["ViewingTheDialpadWindow.html","Viewing the Dialpad window","Viewing the Dialpad window On the action bar, click Dialpad. In the Dialpad window, perform any of the following steps: To view the expanded Dialp...",""],
["ViewingThePhoneDisplayOnTheMainWindow.html","Viewing the phone display on the main window","Viewing the phone display on the main window Avaya one-X Agent allows you to view a 40-character display at the bottom of the Work List window fro...",""],
["ViewingThePhoneDisplayOnTheMainWindow_1.html","Viewing the phone display on the main window","Viewing the phone display on the main window Avaya one-X Agent allows you to view a 40-character display at the bottom of the Work List window fro...",""],
["ViewingTheWorkItemDetails.html","Viewing the Work Item details","Viewing the Work Item details You can view details corresponding to a work item in the Work List window. By looking at the work item details, you ...",""],
["ViewingVuStatsMonitorWindow.html","Viewing the VuStats Monitor window","Viewing the VuStats Monitor window The VuStats Monitor window opens as a separate floating window. Prerequisites The VuStats feature is assigned t...",""],
["ViewWorkItemInformation.html","View Work Item Information","View Work Item Information You can view the details of a work item for an active call in the Work List window. The following are the work item con...",""],
["VoiceMailIntegrationDialogBoxFieldDescriptions.html","Voice Mail Integration panel field descriptions","Voice Mail Integration panel field descriptions Avaya one-X Agent provides the ability to integrate voice message system with a telephone, an appl...",""],
["VoiceMailRelatedIssues.html","Voicemail-related issues","Voicemail-related issues The following table lists problems that are associated with voicemail and recommends possible resolution to troubleshoot ...",""],
["VuStatsDialogBoxFieldDescriptions.html","VuStats panel field descriptions","VuStats panel field descriptions The VuStats panel provides the following controls: Name Description VuStats The VuStats list field displays the V...",""],
["WordCount.txt","No title","Approximate number of words in the publication: 77421 words",""],
["WorkHandlingDialogBoxFieldDescriptions.html","Work Handling panel field descriptions","Work Handling panel field descriptions The Work Handling panel contains the following controls: Name Description BASIC CONTROLS Work Completion fo...",""],
["WorkItemControls.html","Work Item controls","Work Item controls The Work Item controls appear when you initiate a call or when the system recognizes an incoming call. The Work Item buttons ap...",""],
["WorkItemControlsAndFunctionalities.html","Work item controls and functionalities","Work item controls and functionalities The work item menus and its corresponding icons appear on the top left corner of the Work List window. The ...",""],
["WorkListWindow.html","Work List window","Work List window The Work List window consists of work items and control buttons corresponding to the work item. The controls and functionalities ...",""],
["WorkLogDialogBoxFieldDescriptions.html","Work Log panel field descriptions","Work Log panel field descriptions The Work Log panel contains the following controls: Name Description Log Incoming Calls Log incoming calls Selec...",""],
["WorkOptionsMenu.html","Work Options menu","Work Options menu The Work Options menu is available in conjunction with the Text Input function menu. The Work Options menu performs multiple fun...",""],
["WrappingUpTheWorkItem.html","Wrapping up the work item","Wrapping up the work item Avaya one-X Agent provides the ability to complete the work after finishing the call. You must set the work status to Fo...",""]];
