# Making a conference call

Conference calls allow several people to communicate simultaneously. During a conference call, you can exit the conference call to answer other calls and then return to the conference, or exit permanently while the other participants continue speaking. Avaya one-X Agent allows you to add up to five participants to a conference call.
Note

Before initiating a conference call, you must have at least one active call in the Work List window. This call will be the first conference participant.

Note

If a call is TTY call, then you cannot make a conference call. The conference fails and an error message appears.

Avaya one-X Agent offers two types of conference calls:

- Direct Conference: You add participants to the conference call without speaking to them.

- Consultative Conference: You speak to participants before adding them in to the conference call.

Depending on the system settings, you can use Consultative Conference or Direct Conference. The option to configure conference call is available in System Options > Agent Preferences > Call Handling.
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