# Adjusting the video quality

You can optimize the video quality to a limited extent in the event of network performance issues. These settings cannot correct for severe IP network outages or sub-optimizations.

1. On the top bar, click System Options > Agent Preferences > Video.
2. In the Video panel, use the following options:

   - Choose Image sharpness for sharp and clear picture. You may use this option when a participant is seated and when you need to share a document during the video call.

   - Choose Motion Smoothness to make video motion appear smooth, even though the picture may lose detail.

3. Click OK.

Related information
Video Basic field descriptions
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