# Avaya one-X Agent configurations and corresponding features

Avaya one-X Agent is available with the following configurations:

Config. Type | Configuration options
--- | ---
1. | Telephony only (without Central Management or IM and Presence)
2. | Telephony with Central Management (without IM and Presence)
3. | Telephony with IM/Presence (without Central Management)
4. | Telephony with Central Management and IM and Presence

## Corresponding features

The features available for each of the combinations are shown in the following table.

Features | Configuration type 1 | Configuration type 2 | Configuration type 3 | Configuration type 4
--- | --- | --- | --- | ---
Administrators can configure agent profiles from a central location. | No | Yes | No | Yes
Agents can use Instant Messaging to communicate with other agents. | No | No | Yes | Yes
Agents can use Instant Messaging to communicate with outside clients. | No | No | Yes | Yes
Users can publish their presence status and subscribe to presence status of other users in the network. | No | No | Yes | Yes
Supervisors can monitor agents in their group and can control their privileges. | No | Yes | No | Yes
Agents can use soft TTY to interact with clients having vocal and hearing impairments. | Yes | Yes | Yes | Yes
Agents can play a video file over established video call. | Yes | Yes | Yes | Yes
Agents can share media files. | Yes | Yes | Yes | Yes
Administrators can use an external API to make and control calls. | Yes | Yes | Yes | Yes
Agents can use an external API to receive notifications from Avaya one-X Agent. | Yes | Yes | Yes | Yes
Agents can log on from any desk (hot-desking). | No | Yes | No | Yes
Agents can use Single Sign-on (SSO) and get authentication for all available features. Note SSO works only with Central Management. | No | Yes | No | Yes

©2011, Avaya Inc. All Rights Reserved.