# Changing the answer settings

You can choose to answer an incoming call manually or automatically. When you choose the answer setting to Manual-Accept, you must select the Answer button or go off hook to answer an incoming call. When you choose the answer setting to Auto-Accept, the system automatically accepts the call as soon as the call arrives to your extension. Avaya one-X Agent supports three ways of auto answers, namely,

- Avaya one-X Agent supported Auto Answer where an agent can set the answer settings to auto answer

- Communication Manager administered Auto Answer where the extension is administered in Communication Manager to answer the call automatically

- Permanent service administered Auto Answer where agents can auto answer calls with permanent service link

Perform any one of the following actions:

- To change the answer setting to Manual-Accept, in the Work List window, click Work List > Manual-Accept.

- To change the answer setting to Auto-Accept, in the Work List window, click Work List > Auto-Accept.

The option to change the default answer setting is available in the Work Handling panel.

Related information
Work item controls and functionalities
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