# Making a call using the Speed Dial list

The Speed Dial feature provides a one-click access to frequently-used telephone numbers or contacts. The system saves these numbers as shortcuts in the Speed Dial list.

## Prerequisites

The contact to whom you want to make a Speed Dial call must be present in your Speed Dial list. Otherwise, the Speed Dial menu item would not appear while following the given steps.

Use the Speed Dial feature to initiate a call to your supervisor, to transfer a call, or to conference an active call.

1. On an active call, perform any one of the following steps:

   - To consult a contact in the SpeedDial list, click Add call to WorkItem > SpeedDial and choose the telephone number.

     The system initiates a call to the contact in the SpeedDial list and creates an active work item in the Work List window. When the contact accepts the call, consult the contact as needed.

   - To conference a contact in the SpeedDial list, click Conference > SpeedDial and choose the telephone number.

     The system initiates a call to the contact in the SpeedDial list and creates an active work item in the Work List window. When the contact accepts the call, add the contact to the conference based on the conference settings.

   - To transfer a call to a contact in the SpeedDial list, click Call Transfer > SpeedDial and choose the telephone number.

     The system initiates the call to the contact and creates an active work item in the Work List window. When the contact accepts the call, transfer the call based on call transfer settings.

2. Take appropriate actions as necessary and complete the work item.

Related information
Contact Details dialog box field descriptions
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