# Initiating a video call

You can make video call from contacts list, work log, speed dial, favorite lists, or by dialing a telephone number from the text entry field.

## Prerequisites

- Web camera with microphone connected to the USB port of your personal computer.

- Preferred Camera is set to Auto in Agent Preferences > Video > Advanced.

Use the following step to send a face-to-face video call to a customer outside the contact center or to an agent in the contact center.

Initiate a call using any one of the steps from the section Making a call.

The system sends a call to the selected caller. If the participating caller is available for the video call, the system displays a video icon indicating that the called-party is available for the video call. When the participant accepts the call, the system displays the Video window with live images of the participant.

## Example

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