# Transferring a call

You can transfer an ACD or a direct call to another caller in the contact center using the transfer button and dialing the required extension. Avaya one-X Agent offers two types of call transfer:

- Direct Transfer: You transfer an active call to a contact in the contact center without announcing the transfer.

- Consultative Transfer: You speak to the contact to whom the call is being transferred before transferring the call.

Depending on the system settings, you can use Direct Transfer or Consultative Transfer. The option to configure the call transfer settings is available in System Options > Agent Preferences > Call Handling.
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