# IM window

All IM interactions happen through the IM window. The IM window appears whenever you initiate an IM interaction from the main application window. The following illustration explains the controls on the IM window.

No. | UI object | Description
--- | --- | ---
1 | Options menu | The menu has the following menu items: IM Settings: Opens the Agent Preferences dialog box with the Instant Messaging panel. Refer Configuring incoming Instant Message appearance to configure the message appearance. Help: Opens the help for IM window.
2 | Dock | Clicking Dock attaches the IM window to the application window. You can dock the window to: Left Top Right Bottom Once docked, the name changes to UnDock.
3 | End IM | Clicking End IM ends the corresponding IM interaction.
4 | Emoticons | Clicking Emotions presents a list of emoticons. You can select one or more emoticons to use in your IM interaction. You can use the following expressions: Smile Wink Laugh Frown Angry Stick out tongue Confused Sick Ambivalent
5 | Add Response | Clicking Add Response displays a list of automated responses that you can add to your IM interaction. Refer Configuring incoming Instant Message appearance to add automated responses.
6 | Message entry box | Message entry box allows you to enter the IM interaction text.
7 | IM Interaction box | IM Interaction box displays the incoming and out going messages.
8 | Close Additional Information | The Close Additional Information button collapses and hides the corresponding IM interaction text under the IM contact ID. In case there is an incoming message, the IM icon adjacent to the contact ID blinks to alert you about the message.
9 | Close Additional Information | The Close Additional Information button collapses all IM interactions under the current work item.

Parent topic: Managing Instant Messaging and Presence
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