# Dialpad window button descriptions

Depending on the buttons you select on Favorite Buttons dialog box, the application displays the corresponding buttons on the expanded Dialpad window.

The Communication Manager station administration must define the Communication Manager feature buttons if you want the All Buttons menu to appear in the dialpad. The following table displays the buttons that are defined for ACD agents.

Button | Description
--- | ---
Release | Clicking the Release button closes an active call.
Manual-in | Clicking the Manual-in button allows the system to accept ACD calls manually when you release a live call. You can use Manual-in button only if you have logged in as an agent. Note You can use Manual-in button only if you have logged in as an agent.
Auto-In | Clicking the Auto-In button allows the system to changes your agent state to ready state after releasing the call. Note You can use Auto-In button only if you have logged in as an agent.
After-call | Clicking the After-call button starts the after call work timers immediately after releasing a call for post-call processing. During post-call processing, the agent is not available to accept any additional ACD calls. For details, see Wrapping up the call (After Call Work). Note You can use After-call button only if you have logged in as an agent.
Aux-work | Clicking the Aux-work button changes your agent status to auxiliary. This means you will not be available to answer ACD calls. For details, see Changing your agent work status. Note You can use Aux-work button only if you have logged on as an agent.
Assist | Clicking the Assist button dials a call to the supervisor. For details, see ConsultingContactFromTheList.html#MakingACallToYourSupervisor.
Work Code | Clicking the Work Code button opens a Work Code panel at the bottom of the Work Item in the Work List window. For details, see Assigning a work code.
Last-number | Clicking the Last-number button dials the last called number from the Work Log window.
Normal | Clicking the Normal button to place the station display into normal call identification mode.

Note

Avaya does not recommend that users to use the agent state buttons directly. The must use the buttons either from a telephone in the Desk Phone mode, or by clicking these favorite or the Dial Pad buttons. However, the Avaya one-X Agent client can operate from these favorites for some user required features or identically on the button bar on the main user interface.

Related tasks
Viewing the Dialpad window
©2011, Avaya Inc. All Rights Reserved.