# Making a call from the Work Log window

The Work Log window maintains records of recent incoming, outgoing, and missed calls. You can use these call logs to return or make a call.

1. On the action bar, click Work Log.

   The Work Log window displays a list of recent calls with date, time, duration, and available communication channels.

2. Scroll to the contact you want to call and click the Click To call icon for the associated work log. Alternatively, double-click on the contact log.

   If you have enabled the Enable the Display confirmation window before dialing a number option in the Dialing Rules panel, the system displays the Call confirmation window. You make the changes, as appropriate.

3. If you are making a call through a telephone, perform the above tasks.

   - If you are in the Desk Phone mode, the phone forces off-hook on the speaker phone, or if you have a headset you are already off-hook. If you want to use the handset, lift the handset. Your telephone rings before the destination telephone answers and dials a call to the number specified in the field.

   - If you are in the Other Phone mode, wait for the other phone to ring and answer the phone.

   The system dials a call to the dialed number and creates a work item in the Work List window when the recipient answers the call.

Related information
Contact Details dialog box field descriptions
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