# Software requirements

## Operating System

Desktop computers or laptops must have one of the following 32–bit or 64–bit operating systems:

- Microsoft Windows 7

- Microsoft Windows XP Professional with Service Pack 2 or Service Pack 3

- Microsoft Windows Vista Service with Service Pack 1 for Business, Enterprise, or Home Premium

- Microsoft Windows 2003 Server - Terminal Services

- Microsoft Windows 2008 Server - Terminal Services

## Software download package

You must have the following software package:

- Avaya one-X Agent installation program

- Polycom video installer (required only if you are using video)

You can download the software from the Avaya Web site:

http://www.avaya.com/support

## Required Microsoft products

Avaya one-X Agent requires the following Microsoft products:

- Microsoft Internet Explorer 7.0 or later (to use Click-to-Dial from Internet Explorer)

- Microsoft .NET Framework 3.5 Service Pack 1

- Microsoft Re-distributable Primary Interop Assemblies (PIA), required only when importing Microsoft Office Contacts from Microsoft Office 2003 or 2007

- Windows Media Player R10 or higher, required if you are using the H.323 protocol

You can download the software from the Microsoft Web site:

http://www.microsoft.com

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