# General tab field descriptions

The General tab provides option to define the instant messaging greeting and option to set the automated Away IM status. You can also enable desktop sharing feature using this tab.

The General tab provides option to define the instant messaging greeting and option to set the automated Away IM status for agents. You can also enable desktop sharing feature for agents using this options.

Name | Description
--- | ---
Greeting | Use this field to define the automated IM greetings. Use this field to define the automated IM greetings for agents.
Minutes | Choose a value from the Minutes drop-down list for one-X Agent user interface to automatically display the status as Away when the system is in the idle status. By default, the value is set to 15 minutes.
Allow desktop sharing | Enable this option to activate desktop sharing. Enable this option to activate desktop sharing for agents.

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