# Architecture overview

Avaya one-X Agent uses the following system architecture, software integrations, and software components to provide a multi-channel contact center solution.

1 | Communication Manager
2 | H.323
3 | Avaya IP/DCP telephone (Far Endpoint)
4 | Desktop running Avaya one-X Agent
5 | Video Camera (Optional)
6 | Real Time Processing (RTP) to Far Endpoint

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