# Activating a recorded greeting

You must activate the Record Greetings option for the system to play the greeting. You can have more than one active greeting at the same time.

For example, you can set multiple greetings to be active if each greeting has a unique Vector Directory Number (VDN) as the activation criterion. This is also true for Agent Greetings that play for specific Automatic Number Identification (ANI) telephone numbers or Prompted Digits.

If two recorded greetings meet the same criteria that make them eligible for a single call, Avaya one-X Agent chooses the first one on the search list.

## Prerequisites

You must have at least one greeting recorded to be able to activate a recorded greeting.

1. On the top bar, click System Options > System Settings.
2. In the System Settings dialog box, select Greetings Triggers.

   The system displays the Greetings Triggers panel.

3. In the Greetings Triggers list, select a greeting.
4. Click OK.

   You can manually play the selected greeting on the incoming call.

## Example

Related tasks
Setting Greeting Triggers activation criteria
Recording an agent greeting
Related information
Greetings Triggers panel field descriptions
Record Greetings panel field descriptions
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