# Work List window

The Work List window consists of work items and control buttons corresponding to the work item. The controls and functionalities change depending on the work list window behavior. The table below explains controls and icons that appear on the work list window during an active call.

The top right corner of the Work List window has work item controls. These controls are common to all work items in the Work List window. When a call arrives, the system notifies the corresponding call details in the work list window. When you accept the call, the control buttons appear for the associated work item.

The illustration below explains the Work List window and its elements.

1 | Work item controls and functionalities
2 | Work Item controls
3 | View Work Item information
4 | Media appearance states
5 | Media controls

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