# Directory-related issues

The following table lists problems that are associated with the Lightweight Directory Access Protocol (LDAP) directory.

Problem description | Recommended action
--- | ---
The following error messages appear: `Directory Search Returns No Results` `Incorrect Results` `Unexpected Results` | Ensure that Search Root in the Directory settings is correct in the Avaya one-X Agent client at System Options > System Settings > Directory.
Agent cannot connect to the LDAP server to resolve contact names. | Ensure that the credentials in the Directory settings are correct in the Avaya one-X Agent client at System Options > System Settings > Directory.
Agent experiences slow LDAP directory searches. | Change Max Entry in the Directory settings in the Avaya one-X Agent client at System Options > System Settings > Directory, or change the search filter.

Parent topic: Troubleshooting overview
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