# Voicemail-related issues

The following table lists problems that are associated with voicemail and recommends possible resolution to troubleshoot the problem.

Problem description | Recommended action
--- | ---
Message Waiting indicator on Avaya one-X Agent is not active. | Verify if the agent has enabled the voicemail option in the Voice Mail Integration panel of System Settings.
Agent cannot log on to the voice mail over a phone call. | On the Avaya one-X Agent Dialpad window, send the required DTMF digits using the * or # key.
Agent cannot retrieve the voice mail from the primary window. | Check if the agent has enabled the Voice Mail integration option in the Voice Mail Integration panel of System Settings.

Parent topic: Troubleshooting overview
©2011, Avaya Inc. All Rights Reserved.