# Integrating the voice mail system

Avaya one-X Agent provides Communication Manager Message Waiting support for the registered extension and one step access to access the message retrieval system, for Voice mail. You can integrate the voice mail system with a telephone system, a third-party voice mail application, or a web-based voice mail server, and retrieve your voice mail from one of the voice mail services.

Important

The voice mail service is available only for those extensions registered and has a Message Waiting Light defined. If voice mail settings are not available on your extension, contact the system administrator. This is specific to the Message Waiting Light, and has nothing to do with the voice mail system that activates this light.

## Prerequisites

Voice Mail Integration is only available for those extensions that have a Communication Manager Message Waiting Lamp translated.

The voice mail support is only available for the message waiting light of the registered extension. There is no automatic support for other buttons translated as Message Waiting for other extensions.

The voice mail messages can be associated with a telephone, an application, or a Web browser.

1. On the top bar, click System Options > System Settings.
2. In the left pane of the System Settings dialog box, click Voice mail Integration.
3. In the Voice Mail Integration panel, click Enable Message Access.
4. To integrate voice mail service, perform one of the following actions as appropriate:

   - To integrate voice mail services with a telephone, select Dial this number and specify the voice mail number in the field.

   - To integrate voice mail services through a third-party voice mail application, select Start this application and click Browse to navigate a windows executable file.

   - To integrate voice mail with a third-party web server, select Open on web and type a valid web address in the field.

5. Click OK.

Related tasks
Accessing your voice mails
Related information
Voice Mail Integration panel field descriptions
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