# View Work Item Information

You can view the details of a work item for an active call in the Work List window. The following are the work item controls available in the Work List window:

Button | Name | Description
--- | --- | ---
| Work Code | This button appears during an active call. For details, see Assigning the work code.
| WorkItem Details | This button appears for an active work item. For details, see Viewing the work item details.

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