# Putting a call on hold automatically

## Prerequisites

Enable the Auto-Hold option under the Call Handling panel in the Agent Preferences dialog box.

Use the auto hold option to put an active call on hold automatically when you initiate another call.

1. On an active call, perform any one of the following actions:

   - If you are using the My Computer setting, in the Work List window, click any feature button. For example, click the Consult button.

   - If you are using the Desk Phone setting, on the telephone set, press on any feature button. For example, press the Transfer button.

     The fast blinking LED next to the call line appearance button on the desk phone indicates that the active call is on hold.

   The system puts the active call on hold automatically.

2. To return to the previously held call, perform any one of the following actions:

   - If you are using the My Computer setting, in the Work List window, click Unhold.

   - If you are using the Desk Phone setting, on the telephone set, press Unhold when a single call is on hold, or the line appearance of the phone.

   You can switch between calls by clicking the Hold button for the corresponding called parties.

   Note

   Avaya recommends that you perform all these operations from the Avaya one-X Agent client.

Related information
Call Handling panel field descriptions
©2011, Avaya Inc. All Rights Reserved.