# Record Greetings panel field descriptions

The Record Greetings panel allows you to record agent greetings. By default, the first greeting in the list is set as a default agent greeting. You can create your own agent greetings to the manual playback menu using the Record Greetings panel.

The Record Greetings panel provides the following controls:

Button | Description
--- | ---
Record | Click Record to record your greetings for the associated Agent Greetings in the list.
Play | Click Play to play the greetings playback for the associated Agent Greetings in the list.
Stop | Click Stop to stop the greetings playback for the associated Agent Greetings in the list.
+ | Click + to create a new agent greeting in the Agent Greetings list.
- | Click - to remove the selected agent greeting from the Agent Greetings list.
Up | Click Up to move up the selected agent greeting in the Agent Greetings list.
Down | Click Down to move down the selected agent greeting in the Agent Greetings list.

Related tasks
Setting Greeting Triggers activation criteria
Activating a recorded greeting
Recording an agent greeting
Deleting a greeting
Modifying a greeting
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