# Making a direct transfer

## Prerequisites

Disable the Consultative Transfer option in System Options > Agent Preferences > Call Handling.

Use Direct Transfer to forward an impending call to the third party without announcing the call transfer.

On an active call, perform any one of the following actions:

- To transfer the call to your supervisor, in the Work List window, click Transfer Call > Supervisor. For steps, see Calling Supervisors from Contact List.

- To transfer the call using the SpeedDial list, in the Work List window, click Transfer Call > SpeedDial. For steps, see Making a call using SpeedDial.

- To transfer the call to an agent in the contact list, in the Work List window, click Transfer Call > Contact List. For steps, see Making a call using Contact List.

- To transfer the call to an agent using the text input field, in the Work List window, click Transfer Call > EnterValue. For steps, see Making a call using the text input field.

The system transfers the active call to the selected contact directly. If you have set the work completion option to the Allow Follow-Up mode, the call moves the work item into the follow up state when the transfer is complete. For details, see Completing the work.

Related information
Call Handling panel field descriptions
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