# Playing recorded greetings manually

Recorded greetings are useful in environments where you often play a standard disclaimer statement or when you play a recording at any subsequent time to answering a call. You can choose to play an agent greeting recording to a caller who makes an ACD call, before the caller begins speaking with you. An example of an agent greeting playback is: Hello, my name is Allen Smith. How can I assist you?

You can also customize to play agent greetings by setting up the greeting triggers. To enable recorded greeting triggers, see Managing Agent Greetings.

## Prerequisites

- Ensure that you have enabled at least one agent greeting in System Options > System Settings > Agent Preferences > Record Greetings.

1. When the system recognizes an incoming call, click Accept.
2. On the top bar, click Play Greetings and select an agent greeting for the incoming call.

   The system starts the agent greeting playback first and then transfers the voice control to you. You can click Stop Greetings if you want to bypass or stop the greeting playback.

## Example

Related tasks
Recording an agent greeting
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