# Work item controls and functionalities

The work item menus and its corresponding icons appear on the top left corner of the Work List window. The controls and functionalities change depending on the Work List window behavior state. The table below explains controls and icons that appear on the Window List during an active call.

The Work List menu appears when you have a work item in the work list window. By default, the option is set to Manual-Accept. You can switch between these options as needed. The Work list menu provides the following controls:

Icon | Name | Description
--- | --- | ---
| Manual-Accept | This icon indicates that you must manually accept the call to answer the call. For details, see Answering a call.
| Auto-Accept | This icon indicates that the application accepts the call automatically when the system recognizes a call. For details, see Answering a call.

The Work Item status icon appears when you have an active work item in the Work List window. Icons change dynamically depending on the work item state. For example, when you have an active work item, the alerting icon appears with the corresponding textual message. When you accept the call, the icon changes to work state dynamically. The following are the work item states that appear when you have an active work item in the Work List window:

Icon | Name | Description
--- | --- | ---
| Alerting | This icon appears when the system recognizes an incoming work item. The icon remains in the alert state until you accept the call.
| Working | This icon appears when you accept an incoming call. The icon remains in the working state through the call.
| Follow-up | This icon appears when you release an active call and start the follow-up work for the work item. The icon remains in the follow-up state until you complete the follow-up work for the call.

Related tasks
Changing the answer settings
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