# Ending a call

There are different methods to end a call. These methods work only if the Release feature has been administered for your station.

Use the following steps to end an active call or to drop the last called party added from a conference call.

When a call ends, perform any one of the following actions:

- If you are using the My Computer setting, click End Call for the associated call in the Work List window.

- If you are using the Desk Phone setting and not logged in as an agent with Communication Manager Auto Answer, hang-up the telephone.

- If you are using the Other Phone setting and not logged in as an agent with Communication Manager Auto Answer, click End Call or hang-up the telephone.

If you have put a call on hold, you must first reconnect to the call and then drop the call.

## Next Steps

When you drop a call, you must wrap up the work item for the corresponding call. If you have set the work completion option to Allow Follow-Up or Auto-Follow-Up, the call changes the work item to the follow up state. For details, see Completing the work.

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